package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Markku Tauriala]

The update process was hung during system update.

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-83-generic (not installed)
ProcVersionSignature: Ubuntu 4.4.0-81.104-generic 4.4.67
Uname: Linux 4.4.0-81-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: make 1548 F.... pulseaudio
Date: Sun Jul 9 08:13:50 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=92ce252f-024b-46ce-a27a-e133cea2f14d
InstallationDate: Installed on 2016-10-18 (263 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: ASUSTeK Computer INC. 1015PE
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-81-generic root=UUID=442027d8-5f16-4645-a299-b425cdd99dff ro splash quiet
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.11
SourcePackage: linux
Title: package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/06/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1301
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 1015PE
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1301:bd05/06/2011:svnASUSTeKComputerINC.:pn1015PE:pvrx.x:rvnASUSTeKComputerINC.:rn1015PE:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
dmi.product.name: 1015PE
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Markku Tauriala (mataurusx)]

Hi.

Actually I did the first one (sudo apt-get install -f). The I reran the
Software Updater, and now everything went fine! Thanks.

-regards, Markku (<email address hidden>).

Joseph Salisbury kirjoitti 10.7.2017 20:43:
> You may need to run the following from a terminal:
>
> sudo apt-get install -f
> sudo apt-get clean
> sudo apt-get update
>
> Then re-install the package or updates.
>
> If that does not resolve your issue, please mark the bug as "Confirmed"
>
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the
> bug
> report.
> https://bugs.launchpad.net/bugs/1703166
>
> Title:
> package linux-image-4.4.0-83-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned
> error
> exit status 128
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> The update process was hung during system update.
>
> ProblemType: Package
> DistroRelease: Ubuntu 16.04
> Package: linux-image-4.4.0-83-generic (not installed)
> ProcVersionSignature: Ubuntu 4.4.0-81.104-generic 4.4.67
> Uname: Linux 4.4.0-81-generic x86_64
> NonfreeKernelModules: wl
> ApportVersion: 2.20.1-0ubuntu2.6
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: make 1548 F.... pulseaudio
> Date: Sun Jul 9 08:13:50 2017
> ErrorMessage: subprocess new pre-installation script returned error
> exit status 128
> HibernationDevice: RESUME=UUID=92ce252f-024b-46ce-a27a-e133cea2f14d
> InstallationDate: Installed on 2016-10-18 (263 days ago)
> InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
> MachineType: ASUSTeK Computer INC. 1015PE
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-81-generic
> root=UUID=442027d8-5f16-4645-a299-b425cdd99dff ro splash quiet
> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1:
> No PulseAudio daemon running, or not running as session daemon.
> RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.11
> SourcePackage: linux
> Title: package linux-image-4.4.0-83-generic (not installed) failed
> to install/upgrade: subprocess new pre-installation script returned
> error exit status 128
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/06/2011
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: 1301
> dmi.board.asset.tag: To Be Filled By O.E.M.
> dmi.board.name: 1015PE
> dmi.board.vendor: ASUSTeK Computer INC.
> dmi.board.version: x.xx
> dmi.chassis.asset.tag: 0x00000000
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK Computer INC.
> dmi.chassis.version: x.x
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr1301:bd05/06/2011:svnASUSTeKComputerINC.:pn1015PE:pvrx.x:rvnASUSTeKComputerINC.:rn1015PE:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
> dmi.product.name: 1015PE
> dmi.product.version: x.x
> dmi.sys.vendor: ASUSTeK Computer INC.
>
> To manage notifications about this...

[Apport retracing service (apport)]

Thank you for taking the time to report this crash and helping to make this software better. This particular crash has already been reported and is a duplicate of bug #1701085, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.