package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Gerry Hilton]

software center keeps stalling on OS package updates - been failing for some time - the last time I circumvented it, I had to re-install Software Center using a terminal - that's all I got

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-83-generic (not installed)
ProcVersionSignature: Ubuntu 4.4.0-81.104-generic 4.4.67
Uname: Linux 4.4.0-81-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gerry 1608 F.... pulseaudio
 /dev/snd/controlC1: gerry 1608 F.... pulseaudio
Date: Thu Jun 29 00:36:36 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=efe70c28-f88a-4598-8c7c-12f01ef03eb9
InstallationDate: Installed on 2016-08-28 (304 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: Hewlett-Packard HP Pavilion dv5 Notebook PC
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-81-generic root=UUID=de48053a-b75a-4b32-9131-5455a8677d28 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.11
SourcePackage: linux
Title: package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/11/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.38
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 30F2
dmi.board.vendor: Quanta
dmi.board.version: 98.36
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.38:bd11/11/2009:svnHewlett-Packard:pnHPPaviliondv5NotebookPC:pvrRev1:rvnQuanta:rn30F2:rvr98.36:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv5 Notebook PC
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard

[Joseph Salisbury (jsalisbury)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"