package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[William Oliverio]

The updated started and kept running for more than 30 minutes without any activity at all.
It just halted.
When I reboot the computer I got the error message.

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-83-generic (not installed)
ProcVersionSignature: Ubuntu 4.8.0-56.61~16.04.1-generic 4.8.17
Uname: Linux 4.8.0-56-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bill 1601 F.... pulseaudio
Date: Wed Jun 28 17:45:42 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=b15ac561-1f43-439b-acd7-864235fec616
InstallationDate: Installed on 2017-06-27 (1 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 0cf3:e007 Atheros Communications, Inc.
 Bus 001 Device 003: ID 0bda:568a Realtek Semiconductor Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 15 7000 Gaming
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-56-generic root=UUID=56a7e809-b250-4de5-b5be-a9dd24718f75 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.11
SourcePackage: linux
Title: package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/01/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 01.00.05
dmi.board.name: 0P84C9
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr01.00.05:bd03/01/2017:svnDellInc.:pnInspiron157000Gaming:pvr:rvnDellInc.:rn0P84C9:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.name: Inspiron 15 7000 Gaming
dmi.sys.vendor: Dell Inc.

[Joseph Salisbury (jsalisbury)]

This change was made by a bot.

[Brian Murray (brian-murray)]

Due to a bug in apport's method for creating a duplicate signature, the DuplicateSignature in this report was incorrect. We are fixing that now, sorry for the noise!

[Myungho Shin (bsocean)]

Thank you for all your hard work!

And have a nice weekend 😊

________________________________
보낸 사람: Brian Murray <email address hidden> 대신 <email address hidden> <email address hidden>
보낸 날짜: 2017년 6월 30일 금요일 오전 4:44
받는 사람: <email address hidden>
제목: [Bug 1701085] DuplicateSignature.txt

Due to a bug in apport's method for creating a duplicate signature, the
DuplicateSignature in this report was incorrect. We are fixing that now,
sorry for the noise!

** Attachment added: "DuplicateSignature.txt"
   https://bugs.launchpad.net/bugs/1701085/+attachment/4905946/+files/DuplicateSignature.txt

--
You received this bug notification because you are subscribed to a
duplicate bug report (1701140).
https://bugs.launchpad.net/bugs/1701085

Title:
  package linux-image-4.4.0-83-generic (not installed) failed to
  install/upgrade: subprocess new pre-installation script returned error
  exit status 128

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  The updated started and kept running for more than 30 minutes without any activity at all.
  It just halted.
  When I reboot the computer I got the error message.

  ProblemType: Package
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-83-generic (not installed)
  ProcVersionSignature: Ubuntu 4.8.0-56.61~16.04.1-generic 4.8.17
  Uname: Linux 4.8.0-56-generic x86_64
  NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
  ApportVersion: 2.20.1-0ubuntu2.6
  Architecture: amd64
  AudioDevicesInUse:
   USER PID ACCESS COMMAND
   /dev/snd/controlC0: bill 1601 F.... pulseaudio
  Date: Wed Jun 28 17:45:42 2017
  ErrorMessage: subprocess new pre-installation script returned error exit status 128
  HibernationDevice: RESUME=UUID=b15ac561-1f43-439b-acd7-864235fec616
  InstallationDate: Installed on 2017-06-27 (1 days ago)
  InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 002: ID 0cf3:e007 Atheros Communications, Inc.
   Bus 001 Device 003: ID 0bda:568a Realtek Semiconductor Corp.
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Dell Inc. Inspiron 15 7000 Gaming
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-56-generic root=UUID=56a7e809-b250-4de5-b5be-a9dd24718f75 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.11
  SourcePackage: linux
  Title: package linux-image-4.4.0-83-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/01/2017
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 01.00.05
  dmi.board.name: 0P84C9
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvr01.00.05:bd03/01/2017:svnDellInc.:pnI...

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Dorothy (dorothym)]

Many thanks

[Jan Garmany (jdrik)]

I ran the suggested script without incident (with an additional autoremove recommended in feedback) and ran upgrade. No errors reported. The gnome interface for updates now shows up-to-date status. As far as I can tell, the problem is resolved for me.

Thanks,
Jan Garmany

[Daniel Mosquera (code-danielm)]

I ran it as well and no incidents. No errors and everything is up to date :)

[Steven Pemberton (steven-pemberton)]

Bear in mind that this bug report is only of a symptom of the real bug, which is gnome-software hanging during an update (which it seems to do regularly).

So doing the install and update as explained above fixes the symptom, but not the bug.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]