Ubuntu
linux package

package linux-image-4.4.0-81-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

Bug #1699386 reported by Charles Benet on 2017-06-21

This bug report is a duplicate of: Bug #1699108: package linux-image-4.4.0-81-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	New	Undecided	Unassigned

Bug Description

System just hung for hours (10) trying to install the package as specified in the summary box. I tried to do this install via the Ubuntu Software app (not via apt-get). The graph showing how far the install went stopped moving when it got to the first 'l' in "Installing." This has happened previously. Canceling and rebooting and then recoing the package install doesn't seem to help.

Ubuntu 16.04 LTS o(64-bit) n a Dell E4310 laptop with 7.Gb memory available.

Thanks :)

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-81-generic (not installed)
ProcVersionSignature: Ubuntu 4.4.0-79.100-generic 4.4.67
Uname: Linux 4.4.0-79-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: charles 1756 F.... pulseaudio
Date: Tue Jun 20 20:23:22 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=bf53ffee-03b9-4c92-a18d-94db88c0e284
InstallationDate: Installed on 2017-02-04 (136 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: Dell Inc. Latitude E4310
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-79-generic root=UUID=800019f4-1881-4f83-a2aa-98d2de9bcc3a ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.11
SourcePackage: linux
Title: package linux-image-4.4.0-81-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/05/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A14
dmi.board.name: 04HKYP
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA14:bd12/05/2013:svnDellInc.:pnLatitudeE4310:pvr0001:rvnDellInc.:rn04HKYP:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E4310
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Charles Benet (charles-benet-1) wrote on 2017-06-21:

AlsaInfo.txt Edit (33.0 KiB, text/plain; charset="utf-8")
AptOrdering.txt Edit (700 bytes, text/plain; charset="utf-8")
CRDA.txt Edit (264 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (65.2 KiB, text/plain; charset="utf-8")
Df.txt Edit (455 bytes, text/plain; charset="utf-8")
Dmesg.txt Edit (68.0 KiB, text/plain; charset="utf-8")
DpkgHistoryLog.txt Edit (8.0 KiB, text/plain; charset="utf-8")
DpkgTerminalLog.txt Edit (2.3 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (584 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (10.5 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (30.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (604 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.4 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (872 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.2 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (303 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (159.6 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (112.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Apport retracing service (apport) wrote on 2017-06-21: This bug is a duplicate

Thank you for taking the time to report this crash and helping to make this software better. This particular crash has already been reported and is a duplicate of bug #1699108, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

tags:

removed: need-duplicate-check

Revision history for this message

Brian Murray (brian-murray) wrote on 2017-06-21: DuplicateSignature.txt

DuplicateSignature.txt Edit (1.6 KiB, text/plain)

Due to a bug in apport's method for creating a duplicate signature, the DuplicateSignature in this report was incorrect. We are fixing that now, sorry for the noise!