package linux-image-4.10.0-24-generic 4.10.0-24.28 failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[madbiologist]

Update stalled.
Rebooted, ignored prompt to report system problem, and ran sudo apt-get upgrade. Was advised to run sudo dpkg --configure -a
Did that and ran sudo apt-get upgrade again. Was advised packages had unmet dependencies and to run sudo apt --fix-broken install
Did that and ran sudo apt-get upgrade again. Packages were downloaded and installed. Ran ldconfig and sudo ldconfig just in case it was necessary.
Rebooted and was prompted again to report system problem, so I am doing so now.

ProblemType: Package
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-24-generic 4.10.0-24.28
ProcVersionSignature: Ubuntu 4.10.0-24.28-generic 4.10.15
Uname: Linux 4.10.0-24-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mainuser 1797 F.... pulseaudio
 /dev/snd/controlC1: mainuser 1797 F.... pulseaudio
Date: Tue Jun 20 18:26:29 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=9f40c35d-587a-4fd4-82d1-35fe042a6eea
InstallationDate: Installed on 2017-04-16 (64 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
IwConfig:
 enp7s0 no wireless extensions.

 enp2s0u2 no wireless extensions.

 lo no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. X58A-UD3R
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-24-generic root=UUID=e6bce1e7-56d8-4253-9cc4-6e676b527267 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta3-4ubuntu2.1
RfKill:

SourcePackage: linux
Title: package linux-image-4.10.0-24-generic 4.10.0-24.28 failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/23/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: FE
dmi.board.name: X58A-UD3R
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrFE:bd12/23/2010:svnGigabyteTechnologyCo.,Ltd.:pnX58A-UD3R:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnX58A-UD3R:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: X58A-UD3R
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Joseph Salisbury (jsalisbury)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[madbiologist (me-again)]

Thanks.

System has been working normally since reporting this bug, without further prompts to report a system problem.

According to man apt-get, sudo apt-get install -f is the same as the sudo apt --fix-broken install that I have already ran. I ran the sudo apt-get clean and sudo apt-get update commands that you described, followed by sudo apt-get upgrade. One new package version was detected and installed, so my system seems to be OK now.

Should we close this bug or try to figure out what went wrong?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]