Keyboard and mouse freeze up in Ubuntu 16.04 with 4.4.0-7 kernel

Bug #1695400 reported by William T. Lowther on 2017-06-02
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

Keyboard is sporadically responsive before freezing. Mouse is twitchy before freezing.
Ubuntu 16.04 with 3.13.0-86 has no issues at all.
---
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: donna 1881 F.... pulseaudio
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=012d7758-53b9-4f0c-ad1e-74e62272c5d2
InstallationDate: Installed on 2014-10-17 (959 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: LENOVO 10160
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-78-generic root=UUID=e75bd02b-19dd-4568-b5e3-45a436a81fef ro quiet splash
ProcVersionSignature: Ubuntu 4.4.0-78.99-generic 4.4.62
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-78-generic N/A
 linux-backports-modules-4.4.0-78-generic N/A
 linux-firmware 1.157.10
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: xenial
Uname: Linux 4.4.0-78-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 06/17/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: IXKT21AUS
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: SDK0F82993 WIN
dmi.chassis.type: 13
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnLENOVO:bvrIXKT21AUS:bd06/17/2014:svnLENOVO:pn10160:pvrLenovoC260:rvnLENOVO:rnINVALID:rvrSDK0F82993WIN:cvnLENOVO:ct13:cvrChassisVersion:
dmi.product.name: 10160
dmi.product.version: Lenovo C260
dmi.sys.vendor: LENOVO

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1695400

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
William T. Lowther (624wtl) wrote :

Bug # 1695397 "Cannot apt-get update by internet cable with Ubuntu 16.04 with 4.4.o-78 kernel" is on same computer and has apport report

apport information

tags: added: apport-collected xenial
description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12-rc4

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
William T. Lowther (624wtl) wrote :

Issues started after upgrading to 16.04. The previous kernel that was in use was 3.13.0-86, which had no operating issues.
I have installed 4.12.0-0412004rc4-generic which is now in use. I cannot access the internet with cable, but can with wireless. The keyboard and mouse have not locked up as they did with 4.4.0-78, altho they do not operate smoothly. In terminal (and wireless), sudo apt-get update yields "Temporary failure resolving...". Pinging ubuntu.com and 8.8.8.8 results in "unknown host" and destination host unreachable", respectively.

description: updated
tags: added: kernel-bug-exists-upstream
removed: apport-collected xenial
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