package linux-image-4.10.0-21-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Michael Cosman]

ubuntu-bug linux

ProblemType: Package
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-21-generic (not installed)
ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8
Uname: Linux 4.10.0-19-generic x86_64
ApportVersion: 2.20.4-0ubuntu4.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michael 1637 F.... pulseaudio
 /dev/snd/controlC1: michael 1637 F.... pulseaudio
Date: Wed May 24 21:51:34 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
InstallationDate: Installed on 2017-05-25 (0 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: System manufacturer System Product Name
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-19-generic root=UUID=6b84d01a-201b-4658-b56b-681184bcd57d ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta3-4ubuntu2
RfKill:

SourcePackage: linux
Title: package linux-image-4.10.0-21-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/24/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0218
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P7H55-M
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0218:bd02/24/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP7H55-M:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Seth Arnold (seth-arnold)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Apport retracing service (apport)]

Thank you for taking the time to report this crash and helping to make this software better. This particular crash has already been reported and is a duplicate of bug #1693394, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

[Seth Arnold (seth-arnold)]

The relevant lines from the logs:

Preparing to unpack .../0-linux-image-4.10.0-21-generic_4.10.0-21.23_amd64.deb ...
Use of uninitialized value $reply in scalar chomp at /usr/share/perl5/Debconf/FrontEnd/Passthrough.pm line 66.
Use of uninitialized value $reply in concatenation (.) or string at /usr/share/perl5/Debconf/FrontEnd/Passthrough.pm line 67.
Use of uninitialized value $reply in split at /usr/share/perl5/Debconf/FrontEnd/Passthrough.pm line 68.
Use of uninitialized value $reply in scalar chomp at /usr/share/perl5/Debconf/FrontEnd/Passthrough.pm line 66.
Use of uninitialized value $reply in concatenation (.) or string at /usr/share/perl5/Debconf/FrontEnd/Passthrough.pm line 67.
Use of uninitialized value $reply in split at /usr/share/perl5/Debconf/FrontEnd/Passthrough.pm line 68.
Use of uninitialized value $reply in scalar chomp at /usr/share/perl5/Debconf/FrontEnd/Passthrough.pm line 66.
Use of uninitialized value $reply in concatenation (.) or string at /usr/share/perl5/Debconf/FrontEnd/Passthrough.pm line 67.
Use of uninitialized value $reply in split at /usr/share/perl5/Debconf/FrontEnd/Passthrough.pm line 68.
Use of uninitialized value $ret in string eq at /usr/share/perl5/Debconf/FrontEnd/Passthrough.pm line 109.