package linux-image-4.10.0-21-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

Bug #1692144 reported by Rick Hiemstra on 2017-05-20
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

Trying to update Ubuntu Gnome 17.04 from Software Center. It just hangs.

ProblemType: Package
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-21-generic (not installed)
ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8
Uname: Linux 4.10.0-19-generic x86_64
ApportVersion: 2.20.4-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gdm 1236 F.... pulseaudio
                      rick 1704 F.... pulseaudio
Date: Fri May 19 19:59:57 2017
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=1dad3eb5-5b2e-4534-9f4d-c71983851766
InstallationDate: Installed on 2017-05-19 (0 days ago)
InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412)
MachineType: Dell Inc. OptiPlex 780
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-19-generic root=/dev/mapper/ubuntu--gnome--vg-root ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta3-4ubuntu2
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Title: package linux-image-4.10.0-21-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/11/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0200DY
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd08/11/2010:svnDellInc.:pnOptiPlex780:pvr:rvnDellInc.:rn0200DY:rvrA02:cvnDellInc.:ct3:cvr:
dmi.product.name: OptiPlex 780
dmi.sys.vendor: Dell Inc.

Rick Hiemstra (rickhiemstra) wrote :
tags: removed: need-duplicate-check

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
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