Qualcomm Atheros Wireless Connection frequently disconnects

Bug #1690385 reported by sonicking
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

I posted my issue on a forum and provided some relevant information: https://ubuntuforums.org/showthread.php?t=2360973

Basically, my wireless connection drops on its own frequently. I have to manually re-connect. Someone on the ubuntuforum says my signal level swings too much and this is a bug.
---
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: aaron 1686 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=6f1eca02-b215-4c30-a0d8-614d0fcc2519
InstallationDate: Installed on 2016-08-27 (258 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 04f2:b573 Chicony Electronics Co., Ltd
 Bus 001 Device 003: ID 04ca:3015 Lite-On Technology Corp.
 Bus 001 Device 006: ID 0461:4e22 Primax Electronics, Ltd
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire E5-575
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-77-generic.efi.signed root=UUID=c876dfdd-693c-4025-8c88-349f7b4185cf ro quiet splash pci=acpi vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-77.98-generic 4.4.59
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-77-generic N/A
 linux-backports-modules-4.4.0-77-generic N/A
 linux-firmware 1.160
Tags: xenial
Uname: Linux 4.4.0-77-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/21/2016
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.03
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Ironman_SK
dmi.board.vendor: Acer
dmi.board.version: V1.03
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.03:bd03/21/2016:svnAcer:pnAspireE5-575:pvrV1.03:rvnAcer:rnIronman_SK:rvrV1.03:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-575
dmi.product.version: V1.03
dmi.sys.vendor: Acer

Revision history for this message
Paul White (paulw2u) wrote :

Refiled against the kernel as per https://wiki.ubuntu.com/Bugs/FindRightPackage#Hardware_Malfunctions and advice from the forum link

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1690385

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
sonicking (sonicking) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
sonicking (sonicking) wrote : CRDA.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : CurrentDmesg.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : IwConfig.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : JournalErrors.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : Lspci.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : ProcEnviron.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : ProcInterrupts.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : ProcModules.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : PulseList.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : RfKill.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : UdevDb.txt

apport information

Revision history for this message
sonicking (sonicking) wrote : WifiSyslog.txt

apport information

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12-rc1/

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
sonicking (sonicking) wrote :

Thank you very much. I installed kernel v4.12-rc1 and the problem went away! Thank you so much again~ I have added the tag.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: kernel-fixed-upstream
removed: apport-collected xenial
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