Broadcom BCM5762 Ethernet tg3 times out with stack trace

Bug #1689383 reported by Daniel on 2017-05-08
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Low
Unassigned

Bug Description

The ethernet driver will disconnect with dmesg reporting a stack trace and a time out:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1689383/+attachment/4873674/+files/CurrentDmesg.txt

The computer doesn't have to have network activity in order to trigger this to happen, and it usually happens within a few minutes after bootup.

---
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: pmlinux64 1532 F.... pulseaudio
 /dev/snd/controlC0: pmlinux64 1532 F.... pulseaudio
CurrentDesktop: XFCE
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=348ce048-e1ac-41dc-9c2b-ad0587ae3f89
MachineType: Hewlett-Packard HP EliteDesk 705 G1 MT
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-51-generic root=UUID=3e798621-37cf-4518-a8fd-886ce43416d0 ro quiet splash
ProcVersionSignature: Ubuntu 4.8.0-51.54~16.04.1-generic 4.8.17
RelatedPackageVersions:
 linux-restricted-modules-4.8.0-51-generic N/A
 linux-backports-modules-4.8.0-51-generic N/A
 linux-firmware 1.157.8
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
StagingDrivers: r8712u
Tags: xenial staging
Uname: Linux 4.8.0-51-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/11/2014
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L06 v02.17
dmi.board.asset.tag: 2UA5301Y6H
dmi.board.name: 2215
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: 2UA5301Y6H
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrL06v02.17:bd12/11/2014:svnHewlett-Packard:pnHPEliteDesk705G1MT:pvr:rvnHewlett-Packard:rn2215:rvr:cvnHewlett-Packard:ct6:cvr:
dmi.product.name: HP EliteDesk 705 G1 MT
dmi.sys.vendor: Hewlett-Packard

Daniel, thank you for reporting this and helping make Ubuntu better.

Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1689383

affects: linux-hwe (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Daniel (dkim-b) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected staging
description: updated
Daniel (dkim-b) wrote : CRDA.txt

apport information

apport information

Daniel (dkim-b) wrote : IwConfig.txt

apport information

apport information

Daniel (dkim-b) wrote : Lspci.txt

apport information

Daniel (dkim-b) wrote : Lsusb.txt

apport information

apport information

apport information

apport information

apport information

apport information

Daniel (dkim-b) wrote : UdevDb.txt

apport information

apport information

Daniel, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

It is most helpful that after testing of the latest upstream kernel is complete, you mark this report Status Confirmed.

Lastly, to keep this issue relevant to upstream, please continue to test the latest mainline kernel as it becomes available.

Thank you for your help.

tags: added: bios-outdated-2.28
description: updated
Daniel (dkim-b) wrote :

I've been able to install and use kernel 4.11.0-041100-generic #201705041534 and the issue is still happening. It seems to take longer for dmesg to log anything or for Network Manager to show that the ethernet interface has been disconnected. The issue will still occur within the first few minutes after booting and I tested this out by pinging Google and other computers on the internal network.

tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-4.11

Daniel, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (TO: Siva Reddy Kallam, Prashant Sreedharan, and Michael Chan CC: netdev)?

Please provide a direct URL to your post to the mailing list when it becomes available so that it may be tracked.

Thank you for your help.

Changed in linux (Ubuntu):
status: Incomplete → Triaged
Daniel (dkim-b) wrote :

Uploading dmesg output when running with kernel 4.11.0-041100-generic for reference

Daniel (dkim-b) wrote :

Readding attachment with proper file extension so browsers can display it properly.

Daniel, despite the duplicate status, to maximize the probability of this bug being addressed by developers, you will want to contact them as advised in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1689383/comments/19 .

Could you please advise?

Daniel (dkim-b) wrote :

My apologies, I was been having a hard time trying to find the email addresses of the driver maintainers. The email has been sent to the developers and mailing list and I will update as soon as I can.

Daniel (dkim-b) wrote :

The bug report has been posted to the netdev mailing list:
http://www.spinics.net/lists/netdev/msg434705.html

Daniel (dkim-b) wrote :

I got a debug patch from the maintainers, but unfortunately I don't have any experience in building the kernel. He also said that it was "based on latest net-next kernel," which I assume is a different build/branch of the kernel?

Can anyone point me in the right direction to get this kernel built and tested?

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