Touchpad is not recognized (ASUS X556U)

[Enrique Palacios]

Touchpad doesnt work and it isnt recongnized.

Xinput (USB optical mouse is another USB mouse connected)

xinput list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ USB Optical Mouse id=11 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Asus Wireless Radio Control id=7 [slave keyboard (3)]
    ↳ Video Bus id=8 [slave keyboard (3)]
    ↳ Video Bus id=9 [slave keyboard (3)]
    ↳ Sleep Button id=10 [slave keyboard (3)]
    ↳ USB Camera id=12 [slave keyboard (3)]
    ↳ Asus WMI hotkeys id=13 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)]

lspci
00:00.0 Host bridge: Intel Corporation Skylake Host Bridge/DRAM Registers (rev 08)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 520 (rev 07)
00:04.0 Signal processing controller: Intel Corporation Skylake Processor Thermal Subsystem (rev 08)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Device 9d10 (rev f1)
00:1c.4 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point-LP LPC Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce 940M] (rev a2)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 10)
03:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter (rev 30)

ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: linux-image-4.8.0-41-generic 4.8.0-41.44
ProcVersionSignature: Ubuntu 4.8.0-41.44-generic 4.8.17
Uname: Linux 4.8.0-41-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: brujo 2424 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Mar 25 12:45:42 2017
HibernationDevice: RESUME=UUID=5a7d3492-03cf-436b-ab0c-7e85013a018d
InstallationDate: Installed on 2017-01-30 (54 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: ASUSTeK COMPUTER INC. X556UB
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-41-generic.efi.signed root=UUID=67f6eec2-c5b9-4465-a985-87e85a5f86bf ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.8.0-41-generic N/A
 linux-backports-modules-4.8.0-41-generic N/A
 linux-firmware 1.161.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/28/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X556UB.405
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X556UB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX556UB.405:bd06/28/2016:svnASUSTeKCOMPUTERINC.:pnX556UB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX556UB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X556UB
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.11 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.11-rc4

[Kai-Heng Feng (kaihengfeng)]

Can you try adding 'i8042.noloop=1' or 'i8042.nomux=1' or 'i8042.nopnp=1' to kernel parameter?

[Enrique Palacios (enrikebrujo666)]

Thanks for the help.

Joseph: I test with 4.11 r4 kernel and now its working ok.
I didnt have to try the parameters.

Thanks again.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]