Constant freezes

[chusrubi2]

My computer freezes completely in random way. It can happen today or tomorrow, or three times today...

I have to turn it off and start it again. Nothing works when it's frozen.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-66-generic 4.4.0-66.87
ProcVersionSignature: Ubuntu 4.4.0-66.87-generic 4.4.44
Uname: Linux 4.4.0-66-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: jesusfuentes 1913 F...m pulseaudio
 /dev/snd/controlC0: jesusfuentes 1913 F.... pulseaudio
Date: Thu Mar 9 16:41:20 2017
HibernationDevice: RESUME=UUID=53c06625-a100-4ccd-a914-41da0fa82e15
InstallationDate: Installed on 2016-09-22 (167 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 1d57:fa20 Xenta
 Bus 001 Device 003: ID 04f2:b59e Chicony Electronics Co., Ltd
 Bus 001 Device 002: ID 8087:0a2b Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Notebook N24_25JU
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-66-generic root=UUID=7edaecc8-d2d8-4c12-8c38-98ae5d8debca ro quiet splash intel_idle.max_cstate=1 vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-66-generic N/A
 linux-backports-modules-4.4.0-66-generic N/A
 linux-firmware 1.157.8
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/03/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.11
dmi.board.asset.tag: Tag 12345
dmi.board.name: N24_25JU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.11:bd06/03/2016:svnNotebook:pnN24_25JU:pvrNotApplicable:rvnNotebook:rnN24_25JU:rvrNotApplicable:cvnNotebook:ct10:cvrN/A:
dmi.product.name: N24_25JU
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.11 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.11-rc1/

[chusrubi2 (chusrubi2)]

I just installed the latest upstream kernel but since I cannot reproduce this issue manually I need some time (1-5 days) of full testing in order to update this bug report.

Thank you.

[chusrubi2 (chusrubi2)]

Updating the Kernel seem to have fixed the issue. More than a week has been tested and no freeze happened.