Hard lockup after 4 hours uptime
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Triaged
|
High
|
Unassigned | ||
Xenial |
Triaged
|
High
|
Unassigned |
Bug Description
We have recently deployed intel NUC6i5 devices in store for POS display and are encountering strange inexplicable freezes on several devices.
What is very strange is that all devices are freezing exactly 4h after boot.
We have had this exact same issue on more than 20 devices (over 100), with parts from different batches, and all did freeze exactly 4h after boot (but it's not reproducible, it won't freeze every day). Some devices are playing MPV videos, while other run chromium. They are running non-stop, but are all rebooting daily at 05h05.
Looks like it might be related to https:/
That seem to have been fixed and backported already https:/
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-
ProcVersionSign
Uname: Linux 4.4.0-64-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
Date: Mon Feb 27 21:06:44 2017
InstallationDate: Installed on 2016-06-08 (264 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 067b:2303 Prolific Technology, Inc. PL2303 Serial Port
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.board.name: NUC6i5SYB
Changed in linux (Ubuntu): | |
importance: | Undecided → Medium |
importance: | Medium → High |
Changed in linux (Ubuntu Xenial): | |
importance: | Undecided → High |
status: | New → Triaged |
Changed in linux (Ubuntu): | |
status: | Confirmed → Triaged |
tags: | added: kernel-da-key |
DHCPREQUEST of 10.34.242.77 on eth0 to 10.32.65.65 port 67 (xid=0x30fdf923) 7e3>] timecounter_ read+0x13/ 0x60 masquerade_ ipv4 xt_multiport xfrm_user xfrm_algo iptable_nat nf_nat_ipv4 br_netfilter bridge stp llc aufs pl2303 usbserial bnep arc4 snd_hda_codec_hdmi snd_soc_skl snd_soc_skl_ipc snd_hda_ext_core snd_soc_sst_ipc snd_hda_ codec_realtek snd_soc_sst_dsp snd_hda_ codec_generic nls_iso8859_1 snd_soc_core snd_compress ac97_bus snd_pcm_dmaengine dw_dmac_core snd_hda_intel iwlmvm snd_hda_codec snd_hda_core intel_rapl 8250_dw snd_hwdep mac80211 x86_pkg_ temp_thermal intel_powerclamp coretemp snd_pcm kvm_intel kvm snd_seq_midi snd_seq_midi_event irqbypass crct10dif_pclmul crc32_pclmul iwlwifi ghash_clmulni_intel snd_rawmidi aesni_intel snd_seq aes_x86_64 lrw gf128mul glue_helper cfg80211 snd_seq_device ablk_helper cryptd snd_timer snd soundcore idma64 netbios_ ns nf_conntrack_ broadcast nf_nat_ftp nf_nat nf_conntrack_ftp nf_conntrack iptable_filter ip_tables x_tables parport_pc ppdev sunrpc lp parport autofs4 i915_bpo intel_ips sunrisepoint i2c_hid pinctrl_intel hid fjes 86A.0051. 2016.0804. 1114 08/04/2016 systim_ overflow_ work [e1000e] ffffffff810fa7e 3>] [<ffffffff810fa 7e3>] timecounter_ read+0x13/ 0x60 0ebdb0 EFLAGS: 00010046 0(0000) GS:ffff88016ed8 0000(0000) knlGS:000000000 0000000
BUG: unable to handle kernel NULL pointer dereference at (null)
IP: [<ffffffff810fa
PGD 0
Oops: 0000 [#1] SMP
Modules linked in: rfcomm ipt_MASQUERADE nf_nat_
virt_dma shpchp ir_lirc_codec ir_xmp_decoder lirc_dev ir_mce_kbd_decoder ir_sharp_decoder intel_lpss_pci ir_sanyo_decoder btusb ir_sony_decoder hci_uart btrtl ir_jvc_decoder ir_rc6_decoder btbcm btqca ir_rc5_decoder btintel ir_nec_decoder bluetooth mei_me rc_rc6_mce ite_cir rc_core intel_lpss_acpi intel_lpss mei acpi_pad mac_hid acpi_als kfifo_buf industrialio ip6t_REJECT nf_reject_ipv6 nf_log_ipv6 xt_hl ip6t_rt nf_conntrack_ipv6 nf_defrag_ipv6 ipt_REJECT nf_reject_ipv4 nf_log_ipv4 nf_log_common xt_LOG xt_limit xt_tcpudp xt_addrtype nf_conntrack_ipv4 nf_defrag_ipv4 xt_conntrack ip6table_filter ip6_tables nf_conntrack_
i2c_algo_bit drm_kms_helper syscopyarea e1000e sysfillrect sysimgblt fb_sys_fops ptp sdhci_pci ahci drm pps_core sdhci libahci video pinctrl_
CPU: 3 PID: 15471 Comm: kworker/3:0 Not tainted 4.4.0-64-generic #85-Ubuntu
Hardware name: /NUC6i5SYB, BIOS SYSKLi35.
Workqueue: events e1000e_
task: ffff880031f32d00 ti: ffff8800350e8000 task.ti: ffff8800350e8000
RIP: 0010:[<
RSP: 0018:ffff880035
RAX: 0000000000000000 RBX: ffff8800353ab7a0 RCX: 0000000000000001
RDX: 0000000000000001 RSI: ffff8800350ebdf8 RDI: 0000000000000000
RBP: ffff8800350ebdb8 R08: ffff88016ed965c0 R09: 0000000000000000
R10: 000000010035ffff R11: 0000000000000001 R12: ffff8800353ab780
R13: ffff8800350ebdf8 R14: 0000000000000246 R15: ffff8800353ab6d0
FS: 000000000000000
CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
CR2: 0000000000000000 CR3: 0000000002e0a000 CR4: 00000000003406e0
Stack:
ffff8800353ab7d0 ffff8800350ebde8 ffffffffc014d36e ffff8800353ab6d0
ffff88016ed965c0 ffff88016ed9af00 00000000000000c0 ffff8800350ebe18
ffffffffc014d521 ffffffff81837e26 ffff88016ed9af00 00000000a91221c0
Call Trace:
[<ffffffffc01...