After installation of 4-8-0-39 system crashes after login

Bug #1667346 reported by Ed Guenter
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
High
Unassigned

Bug Description

I am running Ubuntu 16.04 on a Lenovo W530 thinkpad.

I installed the 16.04.2 HWE stack earlier this week; and run fine with kernel 4.8.36 for two, three days.

Yesterday, a kernel upgrade to 4.8.39 came in.

Installation went fine; but upon reboot; when I try to login ... system does full crash; it only shows my desktop background picture (no mouse pointer, no dash, nothing) and doesn't react to any input any more.

I am using the unity desktop; and go with "standard" xserver (no proprietary nvidia driver is used).

Revision history for this message
Ed Guenter (edgue) wrote :

Update: a coworker with the same problem thinks that the problem is caused by the fact that we have to use symantec antivirus on our Linux machines.

So this only affects people running

A) unity

B) symantec antivus solution

Phillip Susi (psusi)
affects: ubiquity (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1667346

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Does the problem go away if you boot back into the prior kernel version?

Changed in linux (Ubuntu):
importance: Undecided → High
tags: added: kernel-da-key
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Ed Guenter (edgue) wrote :

Expiring is fine with me for now.

As said; I think this is more of a Symantec Antivirus problem.

My system is running 4.8.0-51 as of now; and not showing this problem any more.

Revision history for this message
Vipre Customer Service (viprecustomerservice) wrote :

Any issues regarding Vipre antivirus? Visit https://babasupport.org/antivirus/vipre-customer-service/ We provide 24*7 service to solve your issues related to Vipre antivirus.

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