Intel 7265 wireless device disconnect: link is not ready

Bug #1663050 reported by cgampert
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Undecided
Unassigned
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

The wifi device disconnect sometime randomly or sometime when switching hotspot with the following dmesg output:
[ 1039.212949] iwlwifi 0000:01:00.0: L1 Enabled - LTR Enabled
[ 1039.213503] iwlwifi 0000:01:00.0: L1 Enabled - LTR Enabled
[ 1039.221549] pcieport 0000:00:1c.0: AER: Corrected error received: id=00e0
[ 1039.221561] pcieport 0000:00:1c.0: PCIe Bus Error: severity=Corrected, type=Physical Layer, id=00e0(Receiver ID)
[ 1039.221566] pcieport 0000:00:1c.0: device [8086:9d14] error status/mask=00000001/00002000
[ 1039.221569] pcieport 0000:00:1c.0: [ 0] Receiver Error (First)
[ 1039.239086] IPv6: ADDRCONF(NETDEV_UP): wlp1s0: link is not ready

The device at pcieport 0000:00:1c.0 seems to be the Intel 7265 wireless:
$ lspci -tv
-[0000:00]-+-00.0 Intel Corporation Device 5904
           +-02.0 Intel Corporation Device 5916
           +-14.0 Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller
           +-14.2 Intel Corporation Sunrise Point-LP Thermal subsystem
           +-16.0 Intel Corporation Sunrise Point-LP CSME HECI #1
           +-17.0 Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode]
           +-1c.0-[01]----00.0 Intel Corporation Wireless 7265
           +-1d.0-[02]----00.0 Samsung Electronics Co Ltd NVMe SSD Controller
           +-1f.0 Intel Corporation Device 9d58
           +-1f.2 Intel Corporation Sunrise Point-LP PMC
           +-1f.3 Intel Corporation Device 9d71
           \-1f.4 Intel Corporation Sunrise Point-LP SMBus

To allow the device to connect again I use the following:
$ sudo systemctl restart network-manager.service

That said, the pcieport 0000:00:1c.0 dmesg outputs sometimes appears without affecting the wifi connection...

$ lsb_release -rd
Description: Ubuntu 16.04.1 LTS
Release: 16.04

$ inxi -Abd
System: Host: 710s Kernel: 4.4.0-62-generic x86_64 (64 bit) Desktop: Unity 7.4.0 Distro: Ubuntu 16.04 xenial
Machine: System: LENOVO (portable) product: 80VQ v: Lenovo ideapad 710S-13IKB
           Mobo: LENOVO model: Lenovo ideapad 710S-13IKB v: SDK0J40709 WIN
           Bios: LENOVO v: 3HCN12S2 date: 10/07/2016
CPU: Dual core Intel Core i7-7500U (-HT-MCP-) speed/max: 600/2701 MHz
Graphics: Card: Intel Device 5916
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa) Resolution: 1920x1080@60.02hz
           GLX Renderer: Mesa DRI Intel Kabylake GT2 GLX Version: 3.0 Mesa 11.2.0
Audio: Card Intel Device 9d71 driver: snd_hda_intel Sound: ALSA v: k4.4.0-62-generic
Network: Card: Intel Wireless 7265 driver: iwlwifi
Drives: HDD Total Size: NA (-) ID-1: /dev/nvme0n1 model: N/A size: 256.1GB
           Optical: No optical drives detected.
Info: Processes: 244 Uptime: 34 min Memory: 2000.8/7876.3MB Client: Shell (bash) inxi: 2.2.35

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Changed in linux-hwe (Ubuntu):
status: New → Confirmed
affects: linux-hwe (Ubuntu) → linux (Ubuntu)
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