Surface Pro 4: Mouse doesn't respond to Type keyboard

Bug #1662353 reported by mellotron
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

While doing tests for bug 1652815 on my SP4, I noticed that if I used the mouse pad on the Type keyboard[1] - the mouse would not respond in X - if I plugged in an external mouse to the USB port - everything was fine.

[1]: https://www.amazon.com/dp/B0163H1HT6/

mellotron (mellotron)
summary: - Surface Pro 4: Mouse disappears using Type keyboard
+ Surface Pro 4: Mouse doesn't respond to Type keyboard
tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-4.10-rc7
Revision history for this message
mellotron (mellotron) wrote :

Important to note: the keyboard doesn't work at all on 16.04, it does work with the linux-surface kernel in the https://launchpad.net/~tigerite/+archive/ubuntu/kernel PPA.

Revision history for this message
mellotron (mellotron) wrote :

Using the hid_multitouch module with the kernel above.

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1662353

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

Once this bug is reported upstream, please add the tag: 'kernel-bug-reported-upstream'.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Incomplete → Triaged
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