HP Z640 USB port stopped working since 4.4.0-22.38

[Po-Hsu Lin]

On HP Z640 Workstations running ubuntu 16.04 with any official ubuntu kernel newer than 4.4.0-21-generic USB devices do not work.

They appear to be listed correctly via lsusb and connects and disconnects are logged but keyboards, mice, storage devices, ethernet adapters do not work at all when they are connected directly via any USB ports on the machines or through USB hubs.

All ubuntu packages are up to date. The BIOS version is the latest (2.29).

The ubuntu 4.4.0-21.37 kernel works correctly as do older kernels from ubuntu 16.04. Vanilla kernel.org kernels that I've tried such as 4.4.30 and 4.4.38 work correctly.

Ubuntu kernels greater than 4.4.0-21.37, from 4.4.0-22.38 all the way to 4.4.0-59.80 and 4.8.0-34.36 are affected by this issue.

[Po-Hsu Lin (cypressyew)]

For the note, this bug was converted from a question on launchpad.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1661170

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Ben Hall (bhall-f)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version k4.4.0-59-generic.
AplayDevices: Error: [Errno 2] No such file or directory
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory
AudioDevicesInUse: Error: [Errno 2] No such file or directory
Card0.Amixer.info: Error: [Errno 2] No such file or directory
Card0.Amixer.values: Error: [Errno 2] No such file or directory
Card1.Amixer.info: Error: [Errno 2] No such file or directory
Card1.Amixer.values: Error: [Errno 2] No such file or directory
DistroRelease: Ubuntu 16.04
IwConfig: Error: [Errno 2] No such file or directory
MachineType: Hewlett-Packard HP Z640 Workstation
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_NZ.UTF-8
 SHELL=/bin/bash
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-59-generic root=UUID=abd14d06-7dd1-4652-ab73-598ed50ac0ee ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-59.80-generic 4.4.35
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-59-generic N/A
 linux-backports-modules-4.4.0-59-generic N/A
 linux-firmware 1.157.6
RfKill: Error: [Errno 2] No such file or directory
Tags: xenial xenial
Uname: Linux 4.4.0-59-generic x86_64
UnreportableReason: The report belongs to a package that is not installed.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: False
dmi.bios.date: 11/08/2016
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: M60 v02.29
dmi.board.name: 212A
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 1.01
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrM60v02.29:bd11/08/2016:svnHewlett-Packard:pnHPZ640Workstation:pvr:rvnHewlett-Packard:rn212A:rvr1.01:cvnHewlett-Packard:ct6:cvr:
dmi.product.name: HP Z640 Workstation
dmi.sys.vendor: Hewlett-Packard

[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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[Ben Hall (bhall-f)]

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