Ubuntu
linux package

package linux-image-3.13.0-107-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

Bug #1658697 reported by MichaelGeorge on 2017-01-23

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Low	Unassigned

Bug Description

The software updater fails when used therefore I can't update the lubuntu system.
Hope this can sorted as ubuntu is a very stable OS.
Thanks.

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-107-generic (not installed)
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic i686
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mike 1385 F.... lxpanel
CRDA: Error: [Errno 2] No such file or directory: 'iw'
Date: Mon Jan 23 14:09:24 2017
DpkgHistoryLog:
Start-Date: 2017-01-23 14:09:18
Commandline: apt-get -f install
Install: linux-headers-3.13.0-107:i386 (3.13.0-107.154, automatic), linux-image-extra-3.13.0-107-generic:i386 (3.13.0-107.154, automatic), linux-headers-3.13.0-107-generic:i386 (3.13.0-107.154, automatic), linux-image-3.13.0-107-generic:i386 (3.13.0-107.154, automatic), linux-image-3.13.0-105-generic:i386 (3.13.0-105.152, automatic)
Upgrade: linux-generic:i386 (3.13.0.105.113, 3.13.0.107.115), linux-image-generic:i386 (3.13.0.105.113, 3.13.0.107.115), linux-headers-generic:i386 (3.13.0.105.113, 3.13.0.107.115)
DpkgTerminalLog:
Preparing to unpack .../linux-image-3.13.0-107-generic_3.13.0-107.154_i386.deb ...
This kernel does not support a non-PAE CPU.
dpkg: error processing archive /var/cache/apt/archives/linux-image-3.13.0-107-generic_3.13.0-107.154_i386.deb (--unpack):
  subprocess new pre-installation script returned error exit status 1
DuplicateSignature: package:linux-image-3.13.0-107-generic:(not installed):subprocess new pre-installation script returned error exit status 1
ErrorMessage: subprocess new pre-installation script returned error exit status 1
HibernationDevice: RESUME=UUID=8ea04b59-9c47-4d88-b7c2-9e999ce1435b
InstallationDate: Installed on 2016-11-16 (68 days ago)
InstallationMedia: Lubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140416.2)
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Samsung Electronics Aquila Slim Platform
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=7a8e48cc-a123-4e05-85b6-4187292d7699 ro rootflags=sync quiet splash vt.handoff=7
RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1.12
RfKill:
0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Title: package linux-image-3.13.0-107-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:

dmi.bios.date: 09/17/2003
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 02VE
dmi.board.name: Aquila Slim Platform
dmi.board.vendor: Samsung Electronics
dmi.board.version: Revision 01
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Samsung Electronics
dmi.chassis.version: revision 1.0
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr02VE:bd09/17/2003:svnSamsungElectronics:pnAquilaSlimPlatform:pvrRevision01:rvnSamsungElectronics:rnAquilaSlimPlatform:rvrRevision01:cvnSamsungElectronics:ct10:cvrrevision1.0:
dmi.product.name: Aquila Slim Platform
dmi.product.version: Revision 01
dmi.sys.vendor: Samsung Electronics

Tags:

Revision history for this message

MichaelGeorge (michaelgeorge) wrote on 2017-01-23:

AlsaInfo.txt Edit (19.7 KiB, text/plain; charset="utf-8")
AptOrdering.txt Edit (633 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (54.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (421 bytes, text/plain; charset="utf-8")
Df.txt Edit (450 bytes, text/plain; charset="utf-8")
Dmesg.txt Edit (55.2 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (507 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (12.5 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (615 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.2 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (91.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (208.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2017-01-23: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Apport retracing service (apport) on 2017-01-23

tags:

removed: need-duplicate-check

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2017-01-23:

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

Changed in linux (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete

Revision history for this message

MichaelGeorge (michaelgeorge) wrote on 2017-01-26: Re: [Bug 1658697] Re: package linux-image-3.13.0-107-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

Download full text (4.5 KiB)

Sorry made no difference
Mike

Sent from: YOGA TABLET

Joseph Salisbury <email address hidden> wrote:

Sorry made no difference
Mike

Sent from: YOGA TABLET

Joseph Salisbury <joseph.salisbury@canonical.com> wrote:

>You may need to run the following from a terminal:
>
>sudo apt-get install -f
>sudo apt-get clean
>sudo apt-get update
>
>Then re-install the package or updates.
>
>If that does not resolve your issue, please mark the bug as "Confirmed"
>
>** Changed in: linux (Ubuntu)
>   Importance: Undecided => Low
>
>** Changed in: linux (Ubuntu)
>       Status: Confirmed => Incomplete
>
>-- 
>You received this bug notification because you are subscribed to the bug
>report.
>https://bugs.launchpad.net/bugs/1658697
>
>Title:
>  package linux-image-3.13.0-107-generic (not installed) failed to
>  install/upgrade: subprocess new pre-installation script returned error
>  exit status 1
>
>Status in linux package in Ubuntu:
>  Incomplete
>
>Bug description:
>  The software updater fails when used therefore I can't update the lubuntu system.
>  Hope this can sorted as ubuntu is a very stable OS.
>  Thanks.
>
>  ProblemType: Package
>  DistroRelease: Ubuntu 14.04
>  Package: linux-image-3.13.0-107-generic (not installed)
>  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
>  Uname: Linux 3.13.0-24-generic i686
>  ApportVersion: 2.14.1-0ubuntu3.21
>  Architecture: i386
>  AudioDevicesInUse:
>   USER        PID ACCESS COMMAND
>   /dev/snd/controlC0:  mike       1385 F.... lxpanel
>  CRDA: Error: [Errno 2] No such file or directory: 'iw'
>  Date: Mon Jan 23 14:09:24 2017
>  DpkgHistoryLog:
>   Start-Date: 2017-01-23  14:09:18
>   Commandline: apt-get -f install
>   Install: linux-headers-3.13.0-107:i386 (3.13.0-107.154, automatic), linux-image-extra-3.13.0-107-generic:i386 (3.13.0-107.154, automatic), linux-headers-3.13.0-107-generic:i386 (3.13.0-107.154, automatic), linux-image-3.13.0-107-generic:i386 (3.13.0-107.154, automatic), linux-image-3.13.0-105-generic:i386 (3.13.0-105.152, automatic)
>   Upgrade: linux-generic:i386 (3.13.0.105.113, 3.13.0.107.115), linux-image-generic:i386 (3.13.0.105.113, 3.13.0.107.115), linux-headers-generic:i386 (3.13.0.105.113, 3.13.0.107.115)
>  DpkgTerminalLog:
>   Preparing to unpack .../linux-image-3.13.0-107-generic_3.13.0-107.154_i386.deb ...
>   This kernel does not support a non-PAE CPU.
>   dpkg: error processing archive /var/cache/apt/archives/linux-image-3.13.0-107-generic_3.13.0-107.154_i386.deb (--unpack):
>    subprocess new pre-installation script returned error exit status 1
>  DuplicateSignature: package:linux-image-3.13.0-107-generic:(not installed):subprocess new pre-installation script returned error exit status 1
>  ErrorMessage: subprocess new pre-installation script returned error exit status 1
>  HibernationDevice: RESUME=UUID=8ea04b59-9c47-4d88-b7c2-9e999ce1435b
>  InstallationDate: Installed on 2016-11-16 (68 days ago)
>  InstallationMedia: Lubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140416.2)
>  Lsusb:
>   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>  MachineType: Samsung Electronics Aquila Slim Platform
>  ProcFB: 0 inteldrmfb
>  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=7a8e48cc-a123-4e05-85b6-4187292d7699 ro rootflags=sync quiet splash vt.handoff=7
>  RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1.12
>  RfKill:
>   0: phy0: Wireless LAN
>   	Soft blocked: no
>   	Hard blocked: no
>  SourcePackage: linux
>  Title: package linux-image-3.13.0-107-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
>  UpgradeStatus: No upgrade log present (probably fresh install)
>  WifiSyslog:
>   
>  dmi.bios.date: 09/17/2003
>  dmi.bios.vendor: Phoenix Technologies LTD
>  dmi.bios.version: 02VE
>  dmi.board.name: Aquila Slim Platform
>  dmi.board.vendor: Samsung Electronics
>  dmi.board.version: Revision 01
>  dmi.chassis.asset.tag: No Asset Tag
>  dmi.chassis.type: 10
>  dmi.chassis.vendor: Samsung Electronics
>  dmi.chassis.version: revision 1.0
>  dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr02VE:bd09/17/2003:svnSamsungElectronics:pnAquilaSlimPlatform:pvrRevision01:rvnSamsungElectronics:rnAquilaSlimPlatform:rvrRevision01:cvnSamsungElectronics:ct10:cvrrevision1.0:
>  dmi.product.name: Aquila Slim Platform
>  dmi.product.version: Revision 01
>  dmi.sys.vendor: Samsung Electronics
>
>To manage notifications about this bug go to:
>https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1658697/+subscriptions

Revision history for this message

Launchpad Janitor (janitor) wrote on 2017-03-28:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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package linux-image-3.13.0-107-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

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