eSATA external drive not recognized by Ubuntu Studio kernel-bug-exists-upstream

[Edward]

did a search for similar problems and found an old bug from earlier versions of Ubuntu: bug 153768.

old bug report said to try some of these things, which I did..

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-57-lowlatency 4.4.0-57.78
ProcVersionSignature: Ubuntu 4.4.0-57.78-lowlatency 4.4.35
Uname: Linux 4.4.0-57-lowlatency x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: Edward-admin 1721 F.... pulseaudio
CurrentDesktop: XFCE
Date: Tue Jan 3 13:37:32 2017
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=cd636119-7499-4207-a479-13ab3d7c7d28
HotplugNewDevices:

HotplugNewMounts:

InstallationDate: Installed on 2016-12-19 (15 days ago)
InstallationMedia: Ubuntu-Studio 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
JournalErrors:
 Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system.
       Users in the 'systemd-journal' group can see all messages. Pass -q to
       turn off this notice.
 No journal files were opened due to insufficient permissions.
MachineType: Motherboard by ZOTAC ZBOX-CI320NANO series
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-57-lowlatency root=UUID=838e029d-694d-496b-b3ef-116bf1ff4afa ro quiet splash intel_idle.max_cstate=2 vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-57-lowlatency N/A
 linux-backports-modules-4.4.0-57-lowlatency N/A
 linux-firmware 1.157.6
SourcePackage: linux
Symptom: storage
UdevMonitorLog:
 monitor will print the received events for:
 UDEV - the event which udev sends out after rule processing
UdisksMonitorLog:
 Monitoring the udisks daemon. Press Ctrl+C to exit.
 13:37:57.897: The udisks-daemon is running (name-owner :1.52).
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:

dmi.bios.date: 07/16/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: B219P027
dmi.board.asset.tag: N/A
dmi.board.name: ZBOX-CI320NANO series
dmi.board.vendor: ZOTAC
dmi.board.version: Rev.00
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrB219P027:bd07/16/2015:svnMotherboardbyZOTAC:pnZBOX-CI320NANOseries:pvrRev.00:rvnZOTAC:rnZBOX-CI320NANOseries:rvrRev.00:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: ZBOX-CI320NANO series
dmi.product.version: Rev.00
dmi.sys.vendor: Motherboard by ZOTAC

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.10 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.10-rc2

[Edward (edwardtisdale-2004)]

I will be following the instructions from https://wiki.ubuntu.com/Kernel/MainlineBuilds?action=show&redirect=KernelMainlineBuilds to try out the newest upstream kernel.

[Edward (edwardtisdale-2004)]

First new kernel install attempt failed. See attached.

[Edward (edwardtisdale-2004)]

above comment shows that it may have to do with my dual boot system of Centos 7 and Ubuntu Studio.

[Edward (edwardtisdale-2004)]

using "all" header package installed ok.
Then after that the image packages for generic and low latency both installed but with error "Possible missing firmware"
see attached.
haven't reboot yet..

[Edward (edwardtisdale-2004)]

still not showing after reboot with new kernel. uname -r shows v4.10.

[Edward (edwardtisdale-2004)]

possible progress here:

dmesg | grep -i "attached "
[ 3.045731] sd 0:0:0:0: Attached scsi generic sg0 type 0
[ 3.051706] sd 0:0:0:0: [sda] Attached SCSI disk

sda obviously my internal drive, which leaves that sg0 is my eSATA drive?

[Edward (edwardtisdale-2004)]

kernel-bug-exists-upstream