[ASUS X441SA] [8086:2284] No sound at all

[W.R. Irsyad Hamda]

1. Release of ubuntu
Description: Ubuntu 16.04.1 LTS
Release: 16.04

2. version of the package
AlsaMixer v1.1.0

3. I expect to hear sound from speaker

4. I can not any sound from speaker

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30
Uname: Linux 4.4.0-53-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: hamda 1627 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Dec 20 22:51:08 2016
InstallationDate: Installed on 2016-12-15 (5 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: hamda 1627 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [X441SA, Realtek ALC3236, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/08/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X441SA.301
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X441SA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX441SA.301:bd08/08/2016:svnASUSTeKCOMPUTERINC.:pnX441SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX441SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X441SA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[madbiologist (me-again)]

The fix for this issue will be in the 4.12 kernel. Ubuntu 17.10 "Artful Aardvark" is scheduled for release on 19th October 2017 and will be based on a 4.12 or later kernel. If you want to try the 4.12 kernel on your Ubuntu 16.04.1 LTS "Xenial Xerus" installation, when the 4.12 kernel is released you can get it from the mainline kernel PPA page at http://kernel.ubuntu.com/~kernel-ppa/mainline/ and instructions on how to install and uninstall it are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds

[Po-Hsu Lin (cypressyew)]

Hi W.R. Irsyad Hamda,

Looks like this is the fix:
https://github.com/torvalds/linux/commit/216d7aebbfbe1d3361e21c3a97d1607e1c1c48cd

It's been added to Bionic:
https://kernel.ubuntu.com/git/ubuntu/ubuntu-bionic.git/tree/sound/pci/hda/patch_realtek.c#n7071

And Focal kernel.
https://kernel.ubuntu.com/git/ubuntu/ubuntu-focal.git/tree/sound/pci/hda/patch_realtek.c#n7887

As this bug is quite old,
do you still need the fix in 4.4 Xenial?
Thanks

[W.R. Irsyad Hamda (irsyadhamda)]

Thank you very much for your kindness, now I have upgraded my ubuntu to
focal, but I still don't understand how to solve my problem with the code,
because I am just common user of ubuntu, I don't know about coding and
manything about ubuntu system, can you help me to solve this ?

Pada tanggal Rab, 10 Mar 2021 pukul 15.41 Po-Hsu Lin <
<email address hidden>> menulis:

> Hi W.R. Irsyad Hamda,
>
> Looks like this is the fix:
>
> https://github.com/torvalds/linux/commit/216d7aebbfbe1d3361e21c3a97d1607e1c1c48cd
>
> It's been added to Bionic:
>
> https://kernel.ubuntu.com/git/ubuntu/ubuntu-bionic.git/tree/sound/pci/hda/patch_realtek.c#n7071
>
> And Focal kernel.
>
> https://kernel.ubuntu.com/git/ubuntu/ubuntu-focal.git/tree/sound/pci/hda/patch_realtek.c#n7887
>
> As this bug is quite old,
> do you still need the fix in 4.4 Xenial?
> Thanks
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1651500
>
> Title:
> [ASUS X441SA] [8086:2284] No sound at all
>
> Status in alsa-driver package in Ubuntu:
> Confirmed
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> 1. Release of ubuntu
> Description: Ubuntu 16.04.1 LTS
> Release: 16.04
>
> 2. version of the package
> AlsaMixer v1.1.0
>
>
> 3. I expect to hear sound from speaker
>
> 4. I can not any sound from speaker
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30
> Uname: Linux 4.4.0-53-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.4
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: hamda 1627 F.... pulseaudio
> CurrentDesktop: Unity
> Date: Tue Dec 20 22:51:08 2016
> InstallationDate: Installed on 2016-12-15 (5 days ago)
> InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: hamda 1627 F.... pulseaudio
> Symptom_Jack: Speaker, Internal
> Symptom_Type: No sound at all
> Title: [X441SA, Realtek ALC3236, Speaker, Internal] No sound at all
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 08/08/2016
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: X441SA.301
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: X441SA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: ATN12345678901234567
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX441SA.301:bd08/08/2016:svnASUSTeKCOMPUTERINC.:pnX441SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX441SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.produ...

[Daniel van Vugt (vanvugt)]

If you are still experiencing the problem in focal, please just open a Terminal window and run this command:

  apport-collect 1651500

That should send us the fresh information we need.

[Po-Hsu Lin (cypressyew)]

Hello,
thanks for the quick reply, do you still experiencing this issue with Focal?

This piece of code has landed on Focal 5.4 kernel since 5.4.0-8.11 (you can check yours with `uname -a` command in a terminal)

[W.R. Irsyad Hamda (irsyadhamda)]

my version is 5.4.0-66-generic
this is complete text that I got after typed the command
Linux hamda 5.4.0-66-generic #74-Ubuntu SMP Wed Jan 27 22:54:38 UTC 2021
x86_64 x86_64 x86_64 GNU/Linux

Pada tanggal Kam, 11 Mar 2021 pukul 09.35 Po-Hsu Lin <
<email address hidden>> menulis:

> Hello,
> thanks for the quick reply, do you still experiencing this issue with
> Focal?
>
> This piece of code has landed on Focal 5.4 kernel since 5.4.0-8.11 (you
> can check yours with `uname -a` command in a terminal)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1651500
>
> Title:
> [ASUS X441SA] [8086:2284] No sound at all
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> 1. Release of ubuntu
> Description: Ubuntu 16.04.1 LTS
> Release: 16.04
>
> 2. version of the package
> AlsaMixer v1.1.0
>
>
> 3. I expect to hear sound from speaker
>
> 4. I can not any sound from speaker
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30
> Uname: Linux 4.4.0-53-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.4
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: hamda 1627 F.... pulseaudio
> CurrentDesktop: Unity
> Date: Tue Dec 20 22:51:08 2016
> InstallationDate: Installed on 2016-12-15 (5 days ago)
> InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: hamda 1627 F.... pulseaudio
> Symptom_Jack: Speaker, Internal
> Symptom_Type: No sound at all
> Title: [X441SA, Realtek ALC3236, Speaker, Internal] No sound at all
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 08/08/2016
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: X441SA.301
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: X441SA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: ATN12345678901234567
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX441SA.301:bd08/08/2016:svnASUSTeKCOMPUTERINC.:pnX441SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX441SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.name: X441SA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1651500/+subscriptions
>

[Po-Hsu Lin (cypressyew)]

Thanks for checking, so your computer should have the fix already.

Do you still having this audio (no sound at all) issue?

[W.R. Irsyad Hamda (irsyadhamda)]

Yes I do, I played video with video player, played youtube video, and I
still can not hear any sound from my speaker, I don't know what's the
problem

Pada tanggal Kam, 11 Mar 2021 pukul 17.25 Po-Hsu Lin <
<email address hidden>> menulis:

> Thanks for checking, so your computer should have the fix already.
>
> Do you still having this audio (no sound at all) issue?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1651500
>
> Title:
> [ASUS X441SA] [8086:2284] No sound at all
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> 1. Release of ubuntu
> Description: Ubuntu 16.04.1 LTS
> Release: 16.04
>
> 2. version of the package
> AlsaMixer v1.1.0
>
>
> 3. I expect to hear sound from speaker
>
> 4. I can not any sound from speaker
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30
> Uname: Linux 4.4.0-53-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.4
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: hamda 1627 F.... pulseaudio
> CurrentDesktop: Unity
> Date: Tue Dec 20 22:51:08 2016
> InstallationDate: Installed on 2016-12-15 (5 days ago)
> InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: hamda 1627 F.... pulseaudio
> Symptom_Jack: Speaker, Internal
> Symptom_Type: No sound at all
> Title: [X441SA, Realtek ALC3236, Speaker, Internal] No sound at all
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 08/08/2016
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: X441SA.301
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: X441SA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: ATN12345678901234567
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX441SA.301:bd08/08/2016:svnASUSTeKCOMPUTERINC.:pnX441SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX441SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.name: X441SA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1651500/+subscriptions
>

[Daniel van Vugt (vanvugt)]

If you are still experiencing the problem in focal, please open a Terminal window and run this command:

  apport-collect 1651500

That should send us the fresh information we need.

[Po-Hsu Lin (cypressyew)]

Apart from the apport-collect command, you can also double check if this is a hardware issue with another OS (Windows).

[W.R. Irsyad Hamda (irsyadhamda)]

Ok, thank you,

Pada tanggal Jum, 12 Mar 2021 14:01, Po-Hsu Lin <email address hidden>
menulis:

> Apart from the apport-collect command, you can also double check if this
> is a hardware issue with another OS (Windows).
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1651500
>
> Title:
> [ASUS X441SA] [8086:2284] No sound at all
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> 1. Release of ubuntu
> Description: Ubuntu 16.04.1 LTS
> Release: 16.04
>
> 2. version of the package
> AlsaMixer v1.1.0
>
>
> 3. I expect to hear sound from speaker
>
> 4. I can not any sound from speaker
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30
> Uname: Linux 4.4.0-53-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.4
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: hamda 1627 F.... pulseaudio
> CurrentDesktop: Unity
> Date: Tue Dec 20 22:51:08 2016
> InstallationDate: Installed on 2016-12-15 (5 days ago)
> InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: hamda 1627 F.... pulseaudio
> Symptom_Jack: Speaker, Internal
> Symptom_Type: No sound at all
> Title: [X441SA, Realtek ALC3236, Speaker, Internal] No sound at all
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 08/08/2016
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: X441SA.301
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: X441SA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: ATN12345678901234567
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX441SA.301:bd08/08/2016:svnASUSTeKCOMPUTERINC.:pnX441SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX441SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.name: X441SA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1651500/+subscriptions
>

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]