[Asus UX360UA] Unable to boot

[Mauro Rocco]

I'm unable to boot.

With acpi=ht I get the following error at boot:
Nov 27 01:29:44 mauro-UX360UA kernel: BUG: unable to handle kernel paging request at 00000000686d7e40

WORKAROUND: Use kernel boot parameter:
acpi=off

---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mauro 2403 F.... pulseaudio
DistroRelease: Ubuntu 16.10
HibernationDevice: RESUME=UUID=7fd0455e-9721-4100-b1e6-8330040463c9
InstallationDate: Installed on 2016-11-08 (18 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:0a2a Intel Corp.
 Bus 001 Device 002: ID 04f2:b56b Chicony Electronics Co., Ltd
 Bus 001 Device 004: ID 192f:0416 Avago Technologies, Pte. ADNS-5700 Optical Mouse Controller (3-button)
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX360UA
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-47-generic root=/dev/mapper/ubuntu--vg-root ro acpi=off
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-47-generic N/A
 linux-backports-modules-4.4.0-47-generic N/A
 linux-firmware 1.161
Tags: yakkety
Uname: Linux 4.4.0-47-generic x86_64
UpgradeStatus: Upgraded to yakkety on 2016-11-26 (0 days ago)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 06/17/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX360UA.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX360UA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX360UA.300:bd06/17/2016:svnASUSTeKCOMPUTERINC.:pnUX360UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX360UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX360UA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1645056

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Mauro Rocco (fireantology)]

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[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.9 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc7

[Mauro Rocco (fireantology)]

Hi,
I had the issue since the first installation of ubuntu 16.04 lts, same after upgrade to non lts.
Just tested with mainstream kernel and the issue is still there.

thanks

[Mauro Rocco (fireantology)]

In My last comment I wrote mainstream but I meant upstream. Problem still there with 4.9

[penalvch (penalvch)]

Mauro Rocco, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (TO Rafael J. Wysocki and Len Brown CC linux-acpi)?

Please provide a direct URL to your post to the mailing list when it becomes available so that it may be tracked.

Thank you for your help.

[tjiagoM (tjiagom)]

I have the same laptop with the same problem (not booting after installing it). I don't know how to get the boot logs that you shown but for some reason this workaround is working for me:

In the GRUB menu I select the ubuntu as supposed. But then I select it, immediately when the black screen appears, I press "CTRL" + "ALT" + "F1" and it starts immediately.

[tjiagoM (tjiagom)]

I would like to say two things I discovered meanwhile regarding this issue, with the same laptop that I also have:

- I tested with upstream kernel (4.10 rc7 [1]) and the laptop booted as a charm. @fireantology can you test with this new kernel, please? I think you did with 4.9 and there is a new one now. Just to confirm that we have the same problem.

- This painful workaround ctrl + alt + F1 is working, but just when I boot my computer without being plugged to energy. When I try to turn my laptop on with the wire plugged to energy, I just can't make it start.

[1] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.10-rc7

[Mauro Rocco (fireantology)]

Hi tjiagoM,
I'm sorry but I'm running only windows on it for the moment as I had to use for work, now is a too busy period to start playing on it again.
As soon as I can I will but it might take a while.
Anyway if you have the exact same laptop (with I5 processor) and latest upstream is working for you it should just work for anybody else.

Thanks for the tests, this is a great news.

[tjiagoM (tjiagom)]

I want to ask why this is marked with "medium" importance. We cannot boot Ubuntu in a normal way, isn't that at least high priority? It is like, we cannot even enter in our own operating system...

[tjiagoM (tjiagom)]

I think this bug is related with bug 1627670.
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1627670

[tjiagoM (tjiagom)]

The CTRL+ALT+F1 workaround that I mention, it seemed just coincidence. Now I just reboot and reboot again until it boots, without hitting the keyboard.
The kernel I has now is 4.4.0-66-generic

[Taihsiang Ho (tai271828)]

This issue happens on 4.4.0-77-generic as well and getting worse. I have rebooted more than five times and never succeeded. I rolled back to 4.4.0-75-generic to boot my system now.

[Taihsiang Ho (tai271828)]

LP: #1627670 of comment27 is related to nvm driver. In my case, I saw hci related (and many other types of) kernel oops with 4.4.0-77-generic. I can't get in my system with 4.4.0-77-generic so I can't get any log. Let my have screen shot or something later.

[Taihsiang Ho (tai271828)]

ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tai271828 6927 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=8354ece0-50ea-4d04-9f8f-9e5ec2808edf
InstallationDate: Installed on 2016-04-22 (389 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 005: ID 8087:0a2b Intel Corp.
 Bus 001 Device 002: ID 04f2:b56b Chicony Electronics Co., Ltd
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX360CA
NonfreeKernelModules: zfs zunicode zcommon znvpair zavl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-75-generic.efi.signed root=UUID=14ea4470-3bd3-4876-93ee-00aeab4fc54d ro quiet splash
ProcVersionSignature: Ubuntu 4.4.0-75.96-generic 4.4.59
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-75-generic N/A
 linux-backports-modules-4.4.0-75-generic N/A
 linux-firmware 1.157.8
Tags: xenial
Uname: Linux 4.4.0-75-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/17/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX360CA.202
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX360CA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX360CA.202:bd02/17/2016:svnASUSTeKCOMPUTERINC.:pnUX360CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX360CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX360CA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

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[Taihsiang Ho (tai271828)]

The above are logs of my system booting with 4.4.0-75-generic. And the kern.log shows something related to drm on skylake:

   1 May 16 08:26:41 mtlb kernel: [238539.431888] ------------[ cut here ]------------
   2 May 16 08:26:41 mtlb kernel: [238539.431974] WARNING: CPU: 0 PID: 2319 at /build/linux-Hlembm/linux-4.4.0/ubuntu/i915/intel_pm.c:3675 skl_update_other_pipe_wm+0x16c/0x180 [i915_bpo]()
   3 May 16 08:26:41 mtlb kernel: [238539.431980] WARN_ON(!wm_changed)
   4 May 16 08:26:41 mtlb kernel: [238539.431984] Modules linked in: vboxpci(OE) vboxnetadp(OE) vboxnetflt(OE) vboxdrv(OE) nf_conntrack_netlink nfnetlink btrfs xor raid6_pq ufs qnx4 hfsplus hfs minix ntfs msdos jfs xfs libcrc32c cpuid hid_generic usbhid drbg ansi_cprng ctr ccm scsi_transport_iscsi veth pci_stub xfrm_user xfrm_algo xt_addrtype xt_conntrack br_netfilter rfcomm aufs ip6table_filter ip6_ tables xt_CHECKSUM iptable_mangle xt_tcpudp ipt_MASQUERADE nf_nat_masquerade_ipv4 xt_comment iptable_nat nf_conntrack_ipv4 snd_hrtimer nf_defrag_ipv4 nf_nat_ipv4 nf_nat nf_conntrack bridge stp llc ip table_filter ip_tables x_tables bnep binfmt_misc zfs(PO) zunicode(PO) zcommon(PO) znvpair(PO) spl(O) zavl(PO) r8712u(CE) joydev hid_multitouch arc4 i2c_designware_platform i2c_designware_core asus_nb _wmi asus_wmi snd_soc_skl sparse_keymap snd_hda_codec_hdmi snd_soc_skl_ipc snd_hda_ext_core snd_hda_codec_conexant snd_soc_sst_ipc snd_hda_codec_generic snd_soc_sst_dsp snd_soc_core snd_compress ac97 _bus snd_pcm_dmaengine dw_dmac_core snd_hda_intel snd_hda_codec snd_hda_core iwlmvm uvcvideo videobuf2_vmalloc snd_hwdep mac80211 videobuf2_memops snd_pcm videobuf2_v4l2 videobuf2_core v4l2_common sn d_seq_midi snd_seq_midi_event videodev snd_rawmidi media snd_seq intel_rapl x86_pkg_temp_thermal intel_powerclamp btusb snd_seq_device coretemp btrtl iwlwifi snd_timer crct10dif_pclmul crc32_pclmul g hash_clmulni_intel cfg80211 aesni_intel aes_x86_64 lrw gf128mul snd glue_helper ablk_helper cryptd input_leds soundcore serio_raw processor_thermal_device mei_me intel_soc_dts_iosf idma64 shpchp mei virt_dma intel_lpss_pci hci_uart int3403_thermal btbcm btqca btintel bluetooth int3402_thermal int3400_thermal intel_lpss_acpi intel_lpss tpm_crb int340x_thermal_zone acpi_thermal_rel acpi_pad mac_hi d kvm_intel kvm irqbypass parport_pc ppdev sunrpc lp parport autofs4 i915_bpo intel_ips i2c_algo_bit drm_kms_helper syscopyarea sysfillrect sysimgblt fb_sys_fops ahci drm libahci wmi i2c_hid hid pinc trl_sunrisepoint pinctrl_intel video fjes [last unloaded: vboxdrv]
   5 May 16 08:26:41 mtlb kernel: [238539.432322] CPU: 0 PID: 2319 Comm: Xorg Tainted: P WC OE 4.4.0-75-generic #96-Ubuntu
   6 May 16 08:26:41 mtlb kernel: [238539.432327] Hardware name: ASUSTeK COMPUTER INC. UX360CA/UX360CA, BIOS UX360CA.202 02/17/2016
   7 May 16 08:26:41 mtlb kernel: [238539.432333] 0000000000000286 00000000a255aaa5 ffff880078737920 ffffffff813f8493
   8 May 16 08:26:41 mtlb kernel: [238539.432343] ffff880078737968 ffffffffc0246b58 ffff880078737958 ffffffff81081...

[tjiagoM (tjiagom)]

Taihsiang, as no one seems to be interested in solving this, at least there is a workaround which worked for me, go with the upstream kernel.

[Taihsiang Ho (tai271828)]

Linux mtlb 4.10.0-21-generic #23~16.04.1-Ubuntu SMP Tue May 2 12:57:17 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux seems to work for me. 2 out of 2 to boot the system smoothly.