Touchpad doesn't work after upgrading kernel

Bug #1640926 reported by Andrei on 2016-11-10
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

[Dell Latitude E5440] Touchpad doesn't work after upgrading generic kernel from 4.4.0-45 to 4.4.0-47 x86_64.

Andrei (lightopenspace) wrote :

Ubuntu 16.04.1 LTS x86_64.

Andrei (lightopenspace) wrote :
Download full text (28.8 KiB)

andrei@positive:~$ sudo lspci -vvnn
00:00.0 Host bridge [0600]: Intel Corporation Haswell-ULT DRAM Controller [8086:0a04] (rev 0b)
 Subsystem: Dell Haswell-ULT DRAM Controller [1028:05de]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ >SERR- <PERR- INTx-
 Latency: 0
 Capabilities: [e0] Vendor Specific Information: Len=0c <?>
 Kernel driver in use: hsw_uncore

00:02.0 VGA compatible controller [0300]: Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
 DeviceName: Onboard IGD
 Subsystem: Dell Haswell-ULT Integrated Graphics Controller [1028:05de]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 45
 Region 0: Memory at f7400000 (64-bit, non-prefetchable) [size=4M]
 Region 2: Memory at d0000000 (64-bit, prefetchable) [size=256M]
 Region 4: I/O ports at f000 [size=64]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
  Address: fee00018 Data: 0000
 Capabilities: [d0] Power Management version 2
  Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [a4] PCI Advanced Features
  AFCap: TP+ FLR+
  AFCtrl: FLR-
  AFStatus: TP-
 Kernel driver in use: i915
 Kernel modules: i915

00:03.0 Audio device [0403]: Intel Corporation Haswell-ULT HD Audio Controller [8086:0a0c] (rev 0b)
 Subsystem: Dell Haswell-ULT HD Audio Controller [1028:05de]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 49
 Region 0: Memory at f7a34000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: [50] Power Management version 2
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0-,D1-,D2-,D3hot-,D3cold-)
  Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit-
  Address: fee00378 Data: 0000
 Capabilities: [70] Express (v1) Root Complex Integrated Endpoint, MSI 00
  DevCap: MaxPayload 128 bytes, PhantFunc 0
   ExtTag- RBE-
  DevCtl: Report errors: Correctable- Non-Fatal- Fatal- Unsupported-
   RlxdOrd- ExtTag- PhantFunc- AuxPwr- NoSnoop-
   MaxPayload 128 bytes, MaxReadReq 128 bytes
  DevSta: CorrErr- UncorrErr- FatalErr- UnsuppReq- AuxPwr- TransPend-
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel

00:14.0 USB controller [0c03]: Intel Corporation 8 Series USB xHCI HC [8086:9c31] (rev 04) (prog-if 30 [XHCI])
 Subsystem: Dell 8 Series USB xHCI HC [1028:05de]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SE...

Andrei (lightopenspace) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1640926/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
tags: added: xenial

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1640926

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream stable kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.4 stable kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4.31/

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: performing-bisect
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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