Touchpad problem asus X540LA

Bug #1635938 reported by Martina
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Good morning, I own an asus X540LA-XX112D notebook and I've just install Ubuntu 16.04 LTS version.It doesn't recognize properly the touchpad. In particular features like scrolling, tapping, ecc... don't work at all. It is also absent from system -> preferences -> mouse 'the touchpad tab'. The touchpad name is "FTE1001:00 0B05:0101" and the symptom has appeared when I've installed Ubuntu, from the beginning. I attach to you the output if the following commands:

cat /proc/bus/input/devices > ~/devices
xinput —list > ~/xinput
cat /var/log/Xorg.0.log > Xorg.0.log

And in particular I'm following a guide I've found at this link:

https://wiki.ubuntu.com/DebuggingTouchpadDetection

I'm quite prepared to give any further information to you.

Thank you,
Martina
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: martina 1538 F.... pulseaudio
 /dev/snd/controlC1: martina 1538 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=8eb56a1f-04d6-4917-b49e-0ae48cc8915c
InstallationDate: Installed on 2016-10-16 (6 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 04f2:b52b Chicony Electronics Co., Ltd
 Bus 001 Device 004: ID 13d3:3423 IMC Networks
 Bus 001 Device 005: ID 062a:3281 Creative Labs
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X540LA
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-45-generic root=UUID=3a82d08a-b2d2-4250-a6bf-b25ce3bb2ed3 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-45.66-generic 4.4.21
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-45-generic N/A
 linux-backports-modules-4.4.0-45-generic N/A
 linux-firmware 1.157.4
Tags: xenial
Uname: Linux 4.4.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/14/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X540LA.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X540LA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX540LA.204:bd03/14/2016:svnASUSTeKCOMPUTERINC.:pnX540LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX540LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X540LA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: martina 1538 F.... pulseaudio
 /dev/snd/controlC1: martina 1538 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=8eb56a1f-04d6-4917-b49e-0ae48cc8915c
InstallationDate: Installed on 2016-10-16 (6 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 04f2:b52b Chicony Electronics Co., Ltd
 Bus 001 Device 004: ID 13d3:3423 IMC Networks
 Bus 001 Device 005: ID 062a:3281 Creative Labs
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X540LA
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-45-generic root=UUID=3a82d08a-b2d2-4250-a6bf-b25ce3bb2ed3 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-45.66-generic 4.4.21
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-45-generic N/A
 linux-backports-modules-4.4.0-45-generic N/A
 linux-firmware 1.157.4
Tags: xenial
Uname: Linux 4.4.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/14/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X540LA.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X540LA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX540LA.204:bd03/14/2016:svnASUSTeKCOMPUTERINC.:pnX540LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX540LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X540LA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Martina (martinad) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1635938

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Martina (martinad) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
Martina (martinad) wrote : CRDA.txt

apport information

Revision history for this message
Martina (martinad) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Martina (martinad) wrote : IwConfig.txt

apport information

Revision history for this message
Martina (martinad) wrote : JournalErrors.txt

apport information

Revision history for this message
Martina (martinad) wrote : Lspci.txt

apport information

Revision history for this message
Martina (martinad) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Martina (martinad) wrote : ProcEnviron.txt

apport information

Revision history for this message
Martina (martinad) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Martina (martinad) wrote : ProcModules.txt

apport information

Revision history for this message
Martina (martinad) wrote : PulseList.txt

apport information

Revision history for this message
Martina (martinad) wrote : RfKill.txt

apport information

Revision history for this message
Martina (martinad) wrote : UdevDb.txt

apport information

Revision history for this message
Martina (martinad) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
description: updated
Revision history for this message
Martina (martinad) wrote : AlsaInfo.txt

apport information

Revision history for this message
Martina (martinad) wrote : CRDA.txt

apport information

Revision history for this message
Martina (martinad) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Martina (martinad) wrote : IwConfig.txt

apport information

Revision history for this message
Martina (martinad) wrote : JournalErrors.txt

apport information

Revision history for this message
Martina (martinad) wrote : Lspci.txt

apport information

Revision history for this message
Martina (martinad) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Martina (martinad) wrote : ProcEnviron.txt

apport information

Revision history for this message
Martina (martinad) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Martina (martinad) wrote : ProcModules.txt

apport information

Revision history for this message
Martina (martinad) wrote : PulseList.txt

apport information

Revision history for this message
Martina (martinad) wrote : RfKill.txt

apport information

Revision history for this message
Martina (martinad) wrote : UdevDb.txt

apport information

Revision history for this message
Martina (martinad) wrote : WifiSyslog.txt

apport information

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.9 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc2

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Martina (martinad) wrote :

I'm sorry but I'm not so able to understand what I have to do. I have installed the .deb package from

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc2

 this one: linux-headers-4.9.0-040900rc2_4.9.0-040900rc2.201610232131_all.deb

and I have rebooted the system. I don't know what else to do, because the problem is still here after the installation but I am not sure I have completed the test.

Sorry, for now I put "kernel-bug-exists-upstream" as tag but tell me if I have to change it.

Thanks

tags: added: kernel-bug-exists-upstream
description: updated
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.