Head phones do not receive sound anymore after waking up from hibernation

Bug #1635864 reported by V B
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I am running Ubuntu 16.04 LTS with everything updated and I plug in the headphones, then I can get the sound in the headphones. Then I suspend the laptop by closing the lid. Then I resume the laptop by opening the lid. At this point I cannot get the sound in the headphones anymore, even if in "Settings/Sound" the headphones are selected.
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=01f995c8-0418-4251-b187-825fae181ed1
InstallationDate: Installed on 2016-04-22 (183 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 018: ID 8087:0a2b Intel Corp.
 Bus 001 Device 003: ID 1c7a:0603 LighTuning Technology Inc.
 Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: PC Specialist Limited P65_P67RGRERA
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-45-generic.efi.signed root=UUID=a9bf3193-9557-4e2c-b7e3-0cdb2ca95c8a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-45.66-generic 4.4.21
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-45-generic N/A
 linux-backports-modules-4.4.0-45-generic N/A
 linux-firmware 1.157.4
Tags: xenial
Uname: Linux 4.4.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 01/05/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.12
dmi.board.asset.tag: Tag 12345
dmi.board.name: P65_P67RGRERA
dmi.board.vendor: CLEVO
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.05.12:bd01/05/2016:svnPCSpecialistLimited:pnP65_P67RGRERA:pvrNotApplicable:rvnCLEVO:rnP65_P67RGRERA:rvrNotApplicable:cvnNotebook:ct10:cvrN/A:
dmi.product.name: P65_P67RGRERA
dmi.product.version: Not Applicable
dmi.sys.vendor: PC Specialist Limited

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1635864

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
V B (valentin-brasov) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
V B (valentin-brasov) wrote : AudioDevicesInUse.txt

apport information

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V B (valentin-brasov) wrote : CRDA.txt

apport information

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V B (valentin-brasov) wrote : CurrentDmesg.txt

apport information

Revision history for this message
V B (valentin-brasov) wrote : IwConfig.txt

apport information

Revision history for this message
V B (valentin-brasov) wrote : JournalErrors.txt

apport information

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V B (valentin-brasov) wrote : Lspci.txt

apport information

Revision history for this message
V B (valentin-brasov) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
V B (valentin-brasov) wrote : ProcEnviron.txt

apport information

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V B (valentin-brasov) wrote : ProcInterrupts.txt

apport information

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V B (valentin-brasov) wrote : ProcModules.txt

apport information

Revision history for this message
V B (valentin-brasov) wrote : PulseList.txt

apport information

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V B (valentin-brasov) wrote : RfKill.txt

apport information

Revision history for this message
V B (valentin-brasov) wrote : UdevDb.txt

apport information

Revision history for this message
V B (valentin-brasov) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.9 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc2

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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