USB port issue on Linux version 4.4.0-31-generic (buildd@lgw01-43) (gcc version 4.8.4 (Ubuntu 4.8.4-2ubuntu1~14.04.3) ) #50~14.04.1-Ubuntu SMP Wed Jul 13 01:07:32 UTC 2016 (Ubuntu 4.4.0-31.50~14.04.1-generic 4.4.13)

[wenxiaocong]

When reset the USB 3.0 Device, Will intermittent happen all Usb port non-function, Must reboot will back to normal.
But if try reset USB 3.0 device again, issue will be happen again.

When issue happen the Syslog shows:
 Oct 22 06:54:28 SH-11F3R-A03-0603 kernel: [222856.749799] usb 1-3: device descriptor read/64, error -110
Oct 22 06:54:43 SH-11F3R-A03-0603 kernel: [222871.966074] usb 1-3: device descriptor read/64, error -110
Oct 22 06:54:43 SH-11F3R-A03-0603 kernel: [222872.181982] usb 1-3: new high-speed USB device number 46 using xhci_hcd
Oct 22 06:54:48 SH-11F3R-A03-0603 kernel: [222877.198122] xhci_hcd 0000:00:14.0: Command completion event does not match command
Oct 22 06:54:48 SH-11F3R-A03-0603 kernel: [222877.198165] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
Oct 22 06:54:53 SH-11F3R-A03-0603 kernel: [222882.414060] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
Oct 22 06:54:53 SH-11F3R-A03-0603 kernel: [222882.618235] usb 1-3: device not accepting address 46, error -62

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1635815

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.9 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9-rc2

[wenxiaocong (jefferywen)]

Thanks for your advise, I seems resolved my problem by upgraded the kernel version to V4.9-RC2.
We are testing on 2 of system about 4 days,The issue is gone. Thanks all for help me!