ACPI error prevents from either rebooting or shutting down.

Bug #1635113 reported by Enrique Agustini on 2016-10-20
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

I've just downloaded latest upstream linux kernel version 4.9.0-040900rc1 for bug testing, and found out I just cannot neither reboot nor shutdown most probably due to a ACPI error as it shows up at booting.
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
DistroRelease: Ubuntu 16.10
InstallationDate: Installed on 2016-10-18 (1 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=es_AR:es
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=es_AR.UTF-8
 SHELL=/bin/bash
Tags: yakkety
Uname: Linux 4.9.0-040900rc1-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
InstallationDate: Installed on 2016-10-18 (1 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
Package: linux (not installed)
Tags: yakkety
Uname: Linux 4.9.0-040900rc1-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
InstallationDate: Installed on 2016-10-18 (6 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
Package: linux (not installed)
Tags: yakkety
Uname: Linux 4.9.0-040900rc2-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

apport information

tags: added: apport-collected yakkety
description: updated
summary: - ACPI error prevents from rebooting or shutting down.
+ ACPI error prevents from either rebooting or shutting down.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1635113

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

description: updated

apport information

I did what you suggested if any other log file is needed please specify which one, I'll wait for more indications.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Triaged

I've just updated to upstream kernel 4.9.0-040900rc2-generic and ACPI errors keeps showing up but now I can reboot and shut down normally.

apport information

description: updated

apport information

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