Dual monitor - screen flashes and turns black on mouse movement and keyboard input

Bug #1628506 reported by Reiner Jung
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Incomplete
Medium
Unassigned

Bug Description

This bug might be related to https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1553503
However, there are minor differences.

The dual monitor support worked with Ubuntu 16.04

This affects Ubuntu 16.10.
- Kernel Linux 4.8.0-17-generic
- VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06)
- CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz

The issue manifests in multiple ways:
a) When moving the mouse from one screen to another, on the leaving screen an area in the upper left corner approx. 6 by 6 cm (on an 20" screen) flashes (dark).
b) In case the mouse is on the left screen
- I move it to the right (the screen flashes)
- I select a text editor component (the screen flashes or the screen turns black for at least a second)
- I type text (the screen flashes once or the screen turns black for at least a second)

I tested this behavior with Ubuntu's Unity desktop and gnome-shell. It does not appear when switching between screens on the login screen. However ,ti does appear in case I use the switch user to get another login screen.
---
ApportVersion: 2.20.3-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: reiner 7701 F.... pulseaudio
DistroRelease: Ubuntu 16.10
HibernationDevice: RESUME=UUID=400e238e-4dcd-443f-a42a-13d2056d1158
InstallationDate: Installed on 2016-05-31 (119 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
IwConfig:
 docker0 no wireless extensions.

 lo no wireless extensions.

 enp3s0 no wireless extensions.
MachineType: System manufacturer System Product Name
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-17-generic.efi.signed root=UUID=97043ee3-cff3-41af-81bc-948bebf57198 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.8.0-17.19-generic 4.8.0-rc7
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.8.0-17-generic N/A
 linux-backports-modules-4.8.0-17-generic N/A
 linux-firmware 1.161
RfKill:

Tags: yakkety
Uname: Linux 4.8.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 12/08/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0702
dmi.board.asset.tag: Default string
dmi.board.name: B150M-C
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0702:bd12/08/2015:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnB150M-C:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1628506

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Reiner Jung (prefec2) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected yakkety
description: updated
Revision history for this message
Reiner Jung (prefec2) wrote : CRDA.txt

apport information

Revision history for this message
Reiner Jung (prefec2) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Reiner Jung (prefec2) wrote : JournalErrors.txt

apport information

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Reiner Jung (prefec2) wrote : Lspci.txt

apport information

Revision history for this message
Reiner Jung (prefec2) wrote : Lsusb.txt

apport information

Revision history for this message
Reiner Jung (prefec2) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Reiner Jung (prefec2) wrote : ProcEnviron.txt

apport information

Revision history for this message
Reiner Jung (prefec2) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Reiner Jung (prefec2) wrote : ProcModules.txt

apport information

Revision history for this message
Reiner Jung (prefec2) wrote : UdevDb.txt

apport information

Revision history for this message
Reiner Jung (prefec2) wrote : WifiSyslog.txt

apport information

Revision history for this message
Reiner Jung (prefec2) wrote :

I executed the command. However, the result might be insufficient, as no crashes occur with the bug I described.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.8 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.8

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Reiner Jung (prefec2) wrote :

Yes, it started after upgrading to the current kernel. I will try to use the upstream kernel and I will try to create a bootable USB-stick with a fresh install. I hope, I have time to make the tests during this week.

Kind regards
Reiner

Revision history for this message
Reiner Jung (prefec2) wrote :

Finally, I had time to test it with linux 4.8.0-040800.201610022031 amd64 and with the 4.8.0-22 versions. In both cases the problem still exists. However, the content of the black rectangle has changed. It now includes the first line of the console frame buffer (in a slightly distorted way).

The bug #1611124 https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/1611124 might be related, as I get the same error with
W: Possible missing firmware /lib/firmware/i915/kbl_guc_ver9_14.bin for module i915
W: Possible missing firmware /lib/firmware/i915/bxt_guc_ver8_7.bin for module i915

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1626935, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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