package linux-image-4.4.0-38-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Harri Lainio]

I'm running this Ubuntu on VMware Fusion. It's my development machine. Host is OS X Yosemite.

The machine has been in active use 2 years without problem.

ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-38-generic (not installed)
ProcVersionSignature: Ubuntu 4.4.0-34.53-generic 4.4.15
Uname: Linux 4.4.0-34-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: harri 36696 F.... pulseaudio
Date: Tue Sep 20 14:03:23 2016
ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=1d488a56-f4e9-4e2a-ae3c-133ac6d94606
InstallationDate: Installed on 2014-03-18 (920 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
IwConfig:
 lo no wireless extensions.

 docker0 no wireless extensions.

 eth0 no wireless extensions.
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 005: ID 0e0f:0008 VMware, Inc.
 Bus 002 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub
 Bus 002 Device 002: ID 0e0f:0003 VMware, Inc. Virtual Mouse
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: VMware, Inc. VMware Virtual Platform
ProcFB: 0 svgadrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-34-generic root=UUID=24a8b3e3-6215-49ff-bb39-702c22ca263f ro quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.2
RfKill:
 1: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Title: package linux-image-4.4.0-38-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: Upgraded to xenial on 2016-08-09 (46 days ago)
dmi.bios.date: 07/02/2015
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd07/02/2015:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Valdemir Cavalcante (dercavalcante)]

I can not update linux-headers-4.4.0-38-generic: Depends: linux-headers-4.4.0-38 but is not installed

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"