HP laptop freezes on reboot or shutdown (acpi issues?)

[Linus Lüssing]

Both from the normal, full-desktop-mode as well as from the non-graphical recovery mode, trying to perform a shutdown or reboot fails. In recovery mode the shutdown process itself looks fine, but the when it says that it is to power things off, the systems just becomes unresponsive.

Trying the ACPI related kernel parameters, only "acpi=off" helps to reboot or power down this laptop. But acpi=off has its own issues with graphic artifacts while booting the desktop and no mouse pointer once booting has finished.

The laptop seems to be a "HP Notebook - 14-r201ng" (Model No.: M0R50EA#ABD).

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-31-generic 4.4.0-31.50
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ast 3189 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Aug 2 06:59:24 2016
HibernationDevice: RESUME=UUID=41d84298-6319-4e70-8ef5-078f7d38b82b
InstallationDate: Installed on 2016-07-12 (20 days ago)
InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1)
MachineType: Hewlett-Packard HP 14 Notebook PC
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=2a0e83d3-45af-4c14-a596-b004a8880026 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-31-generic N/A
 linux-backports-modules-4.4.0-31-generic N/A
 linux-firmware 1.157.2
SourcePackage: linux
UpgradeStatus: Upgraded to xenial on 2016-08-02 (0 days ago)
dmi.bios.date: 12/18/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.36
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 220F
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 57.51
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.36:bd12/18/2014:svnHewlett-Packard:pnHP14NotebookPC:pvr096E120000405F00050360180:rvnHewlett-Packard:rn220F:rvr57.51:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP 14 Notebook PC
dmi.product.version: 096E120000405F00050360180
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This change was made by a bot.

[Linus Lüssing (linus-luessing-k)]

Trying the kernel parameters from https://wiki.ubuntu.com/DebuggingACPI that is. acpi=off helps for the reboot/shutdown issue at least. But acpi=ht, pci=noacpi, acpi=noirq, pnpacpi=off, noapic or nolapic do not help.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]