Ubuntu
linux package

Bluetooth Option not found

Bug #1582756 reported by kaputme
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

After installing Ubuntu 16.04 i cannot find my bluetooth. When I type bluetooth and click on search tab, its all grayed out. My device:
02:00.0 Network controller [0280]: Ralink corp. RT3290 Wireless 802.11n 1T/1R PCIe [1814:3290]
 DeviceName: Ralink RT3290LE 802.11bgn 1x1 Wi-Fi Adapter
 Subsystem: Hewlett-Packard Company Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter [103c:18ec]

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-22-generic 4.4.0-22.40
ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: suresh 1644 F.... pulseaudio
 /dev/snd/controlC0: suresh 1644 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue May 17 16:24:00 2016
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=bf3cfb89-85e2-4c0f-aef8-673d9fec256c
InstallationDate: Installed on 2016-05-17 (0 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
Lsusb:
 Bus 001 Device 002: ID 8087:8000 Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 002 Device 002: ID 05c8:036e Cheng Uei Precision Industry Co., Ltd (Foxlink) Webcam
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Hewlett-Packard HP 350 G1
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-22-generic.efi.signed root=UUID=71b1d57d-246d-47a1-9bd5-bc12ca92cde8 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-22-generic N/A
 linux-backports-modules-4.4.0-22-generic N/A
 linux-firmware 1.157
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/12/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.12
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 21B8
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 46.0B
dmi.chassis.asset.tag: 5CG4382PDH
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.12:bd06/12/2014:svnHewlett-Packard:pnHP350G1:pvr0998100000000010000600007:rvnHewlett-Packard:rn21B8:rvrKBCVersion46.0B:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP 350 G1
dmi.product.version: 0998100000000010000600007
dmi.sys.vendor: Hewlett-Packard

See original description
Revision history for this message
kaputme (kaputme) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.6 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-yakkety

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: kernel-da-key
Revision history for this message
kaputme (kaputme) wrote :

Hi Joseph,

I am a returning member of the ubuntu community. Have not used Ubuntu since a few years now I had windows 7 till now and Bluetooth worked fine. Even after upgrading to 4.6. no bluetooth.

Bluetooth manager says " Connection to bluetooth failed"

description: updated
Revision history for this message
penalvch (penalvch) wrote :

kaputme, could you please provide the results of the following terminal command:
sudo cat /sys/kernel/debug/usb/devices

tags: added: latest-bios-f.12
Revision history for this message
kaputme (kaputme) wrote :
Download full text (3.5 KiB)

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 3
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 4.06
S: Manufacturer=Linux 4.6.0-040600-generic ehci_hcd
S: Product=EHCI Host Controller
S: SerialNumber=0000:00:1d.0
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms

T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 8
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=8087 ProdID=8000 Rev= 0.04
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 2 Ivl=256ms

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 9
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 4.06
S: Manufacturer=Linux 4.6.0-040600-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms

T: Bus=02 Lev=01 Prnt=01 Port=04 Cnt=01 Dev#= 2 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=05c8 ProdID=036e Rev= 1.06
S: Manufacturer=SunplusIT INC.
S: Product=HP Truevision HD
C:* #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
A: FirstIf#= 0 IfCount= 2 Cls=0e(video) Sub=03 Prot=00
I:* If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
E: Ad=87(I) Atr=03(Int.) MxPS= 16 Ivl=16ms
I:* If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
I: If#= 1 Alt= 1 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 192 Ivl=125us
I: If#= 1 Alt= 2 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 384 Ivl=125us
I: If#= 1 Alt= 3 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 512 Ivl=125us
I: If#= 1 Alt= 4 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 640 Ivl=125us
I: If#= 1 Alt= 5 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 800 Ivl=125us
I: If#= 1 Alt= 6 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 944 Ivl=125us
I: If#= 1 Alt= 7 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=1280 Ivl=125us
I: If#= 1 Alt= 8 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=1600 Ivl=125us
I: If#= 1 Alt= 9 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=1984 Ivl=125us
I: If#= 1 Alt=10 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=2880 Ivl=125us
I: If#= 1 Alt=11 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=3060 Ivl=125us

T: Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 4
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= ...

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Revision history for this message
penalvch (penalvch) wrote :

kaptme, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

Once testing of the latest upstream kernel is complete, please mark this report Status Confirmed. Please let us know your results.

Thank you for your understanding.

Revision history for this message
kaputme (kaputme) wrote :
Download full text (3.5 KiB)

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 3
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 4.06
S: Manufacturer=Linux 4.6.0-040600-generic ehci_hcd
S: Product=EHCI Host Controller
S: SerialNumber=0000:00:1d.0
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms

T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 8
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=8087 ProdID=8000 Rev= 0.04
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 2 Ivl=256ms

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 9
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 4.06
S: Manufacturer=Linux 4.6.0-040600-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms

T: Bus=02 Lev=01 Prnt=01 Port=04 Cnt=01 Dev#= 2 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=05c8 ProdID=036e Rev= 1.06
S: Manufacturer=SunplusIT INC.
S: Product=HP Truevision HD
C:* #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
A: FirstIf#= 0 IfCount= 2 Cls=0e(video) Sub=03 Prot=00
I:* If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
E: Ad=87(I) Atr=03(Int.) MxPS= 16 Ivl=16ms
I:* If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
I: If#= 1 Alt= 1 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 192 Ivl=125us
I: If#= 1 Alt= 2 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 384 Ivl=125us
I: If#= 1 Alt= 3 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 512 Ivl=125us
I: If#= 1 Alt= 4 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 640 Ivl=125us
I: If#= 1 Alt= 5 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 800 Ivl=125us
I: If#= 1 Alt= 6 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS= 944 Ivl=125us
I: If#= 1 Alt= 7 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=1280 Ivl=125us
I: If#= 1 Alt= 8 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=1600 Ivl=125us
I: If#= 1 Alt= 9 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=1984 Ivl=125us
I: If#= 1 Alt=10 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=2880 Ivl=125us
I: If#= 1 Alt=11 #EPs= 1 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo
E: Ad=81(I) Atr=05(Isoc) MxPS=3060 Ivl=125us

T: Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 4
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= ...

Read more...

Revision history for this message
kaputme (kaputme) wrote :

kernel-bug-exists-upstream
kernel-bug-exists-upstream- v4.7-rc2-yakkety

Guys didnot work :-)

description: updated
penalvch (penalvch)
description: updated
tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-4.7-rc2
Revision history for this message
penalvch (penalvch) wrote :

kaputme, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (TO Marcel Holtmann, Gustavo Padovan, and Johan Hedberg CC linux-bluetooth)?

Please provide a direct URL to your post to the mailing list when it becomes available so that it may be tracked.

Thank you for your understanding.

description: updated
Changed in linux (Ubuntu):
status: Incomplete → Triaged
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