suspend and wakeup prob in Samsung Notebook with Ubuntu 16.04 LTS

[Anoopkumar M]

My laptop does not wakeup from suspend in ubuntu 16.04 and i have been facing this for a longer time, I did a lot of updates at it still exist.

Help me to resolve this bug.

My hardware spec is like this

administrator@SAMSUNG-NP350V5X-S01IN:~$ lspci
00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 (rev c4)
00:1c.1 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 2 (rev c4)
00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation HM76 Express Chipset LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation 7 Series Chipset Family 6-port SATA Controller [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller (rev 04)
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7500M/7600M Series]
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 09)
03:00.0 Network controller: Qualcomm Atheros AR9485 Wireless Network Adapter (rev 01)
---
ApportVersion: 2.20.1-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: administrator 24807 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=2c52022f-1f63-4a9b-b660-a0187b791927
InstallationDate: Installed on 2016-04-03 (35 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 350V5C/351V5C/3540VC/3440VC
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-22-generic root=UUID=b9a9b432-af61-421f-b24b-f0ce989885f5 ro quiet splash radeon.dpm=1 vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-22.39-generic 4.4.8
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-22-generic N/A
 linux-backports-modules-4.4.0-22-generic N/A
 linux-firmware 1.157
Tags: xenial
Uname: Linux 4.4.0-22-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-04 (33 days ago)
UserGroups: adm audio cdrom dip lpadmin netdev plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/04/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P10AAL
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 350V5
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: BOARD REVISION 00
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP10AAL:bd07/04/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn350V5C/351V5C/3540VC/3440VC:pvrP10AAL.032.CP:rvnSAMSUNGELECTRONICSCO.,LTD.:rn350V5:rvrBOARDREVISION00:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 350V5C/351V5C/3540VC/3440VC
dmi.product.version: P10AAL.032.CP
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1579515

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Anoopkumar M (anoopkumar-m)]

apport information

[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

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[Anoopkumar M (anoopkumar-m)]

Thanks for the help @ http://askubuntu.com/questions/183515/how-do-i-find-the-kernel-version-ubuntu-release-and-disk-partition-information to find my kernel.

and having updated my kernel the problem has solved. Hence it is not with the graphical drivers.

I used all three as listed

linux-headers-4.4.9-040409_4.4.9-040409.201605041832_all.deb
linux-headers-4.4.9-040409-generic_4.4.9-040409.201605041832_amd64.deb
linux-image-4.4.9-040409-generic_4.4.9-040409.201605041832_amd64.deb

and executed

sudo dpkg -i *.deb

from within my .deb file's directory, and restarted. It is solved then and there itself.

Thanks and hope it will help someone also.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.6 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-rc7-wily/

[Soenke J. Peters (soenke.peters)]

I can confirm this problem on my Samsung NP350E7C with kernel 4.4.0.22-generic from 16.04LTS.

With kernel 4.6.0... from the mainline kernel-ppa link given above, suspend works again.

[Anoopkumar M (anoopkumar-m)]

Thank you for your help Soenke. I feel honoured for my doubt by your
response. However I had already been cleared my doubt and rectify the
issue. I also had updated the solution. Now I came to know that it was the
real issue. Thank you for your valuable response.
On 11-May-2016 6:36 pm, "Soenke J. Peters" <email address hidden>
wrote:

> I can confirm this problem on my Samsung NP350E7C with kernel
> 4.4.0.22-generic from 16.04LTS.
>
> With kernel 4.6.0... from the mainline kernel-ppa link given above,
> suspend works again.
>
> ** Changed in: linux (Ubuntu)
> Status: Incomplete => Confirmed
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1579515
>
> Title:
> suspend and wakeup prob in Samsung Notebook with Ubuntu 16.04 LTS
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> My laptop does not wakeup from suspend in ubuntu 16.04 and i have been
> facing this for a longer time, I did a lot of updates at it still
> exist.
>
>
> Help me to resolve this bug.
>
> My hardware spec is like this
>
> administrator@SAMSUNG-NP350V5X-S01IN:~$ lspci
> 00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM
> Controller (rev 09)
> 00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core
> processor PCI Express Root Port (rev 09)
> 00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core
> processor Graphics Controller (rev 09)
> 00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset
> Family USB xHCI Host Controller (rev 04)
> 00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series
> Chipset Family MEI Controller #1 (rev 04)
> 00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset
> Family USB Enhanced Host Controller #2 (rev 04)
> 00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset
> Family High Definition Audio Controller (rev 04)
> 00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset
> Family PCI Express Root Port 1 (rev c4)
> 00:1c.1 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset
> Family PCI Express Root Port 2 (rev c4)
> 00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset
> Family USB Enhanced Host Controller #1 (rev 04)
> 00:1f.0 ISA bridge: Intel Corporation HM76 Express Chipset LPC
> Controller (rev 04)
> 00:1f.2 SATA controller: Intel Corporation 7 Series Chipset Family
> 6-port SATA Controller [AHCI mode] (rev 04)
> 00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family
> SMBus Controller (rev 04)
> 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc.
> [AMD/ATI] Thames [Radeon HD 7500M/7600M Series]
> 02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd.
> RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 09)
> 03:00.0 Network controller: Qualcomm Atheros AR9485 Wireless Network
> Adapter (rev 01)
> ---
> ApportVersion: 2.20.1-0ubuntu1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: administrator 24807 F.... pulseaudio
> CurrentDesktop: ...

[penalvch (penalvch)]

Anoopkumar M, the next step is to fully reverse commit bisect from kernel 4.4 to 4.4.9 in order to identify the last bad commit, followed immediately by the first good one. Once this good commit has been identified, it may be reviewed for backporting. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

Please note, finding adjacent kernel versions is not fully commit bisecting.

After the fix commit (not kernel version) has been identified, then please mark this report Status Confirmed.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]