Bug with wistron_btns while booting

Bug #1578358 reported by Christophe
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Linux Mint
New
Undecided
Unassigned
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Hello,

I've successfully installed Linux Mint XCFE 17.1 on my (old) notebook, but the computer is blocked during the boot. It seems that wistron_btns is the problem.

The error I get are (see log) :

"BUG: soft lockup - CPU#0 stuck for 23s! [systemd-udevd:402]"
"wistron_btns: Unknown key code 70"

My computer is a Medion WIM 2030 with :
- Pentium M 1.7 (non-PAE, I've installed Mint with forcepae)
- 1,25 Go RAM
- 80 Go hard disk
- Intel PRO/Wireless 2200BG Network connection
- Some buttons to active the wifi, open Firefox,... that work well with Windows XP (dual boot)

What can I do to make it boot ?

Thanks for your help !

Christophe
---
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: christophe 2095 F.... pulseaudio
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=be4028df-46ce-414e-ae59-5ce4cf71e286
InstallationDate: Installed on 2016-05-03 (34 days ago)
InstallationMedia: Linux Mint 17.1 "Rebecca" - Release i386 20150108
MachineType: Medion WIM 2030
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
 Socket 1:
   no product info available
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=074c8ee5-8552-487a-923c-1e6b42451da7 ro forcepae quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-37-generic N/A
 linux-backports-modules-3.13.0-37-generic N/A
 linux-firmware 1.127.7
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: rebecca
Uname: Linux 3.13.0-37-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/10/2004
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: R01-A0Q
dmi.board.name: WIM 2030
dmi.board.vendor: Medion
dmi.board.version: Rev.A
dmi.chassis.type: 10
dmi.chassis.vendor: Medion
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrR01-A0Q:bd09/10/2004:svnMedion:pnWIM2030:pvr:rvnMedion:rnWIM2030:rvrRev.A:cvnMedion:ct10:cvrN/A:
dmi.product.name: WIM 2030
dmi.sys.vendor: Medion

Revision history for this message
Christophe (chris0585) wrote :
Revision history for this message
Christophe (chris0585) wrote :

The error is the same on Lubuntu 14.04 and 16.04

Revision history for this message
Christophe (chris0585) wrote :

I'm now able to boot Linux Mint..

First, I blacklisted the module wistron_btns in the grub (by adding "modprobe.blacklist=wistron_btns" at the end of the "linux" line) to be able to boot. Then, I added "blacklist wistron_btns" at the end of the file /etc/modprobe.d/blacklist.conf

Now, Linux Mint works fine (I just can't use my laptop special keys to power on/off the wifi, etc.)

Paul White (paulw2u)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1578358

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7-rc1 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc1-yakkety/

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Christophe (chris0585) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected rebecca
description: updated
Revision history for this message
Christophe (chris0585) wrote : BootDmesg.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : CRDA.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : IwConfig.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : Lspci.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : Lsusb.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : PccardctlStatus.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : ProcModules.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : PulseList.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : UdevDb.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : UdevLog.txt

apport information

Revision history for this message
Christophe (chris0585) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.