X stops responding to input on power saving mode

Bug #1575651 reported by Muriel
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Once my session has been locked and the screen off, Xserver stops responding to input ( I can still move the cursor). I can re-activate it by typing in a tty "xset dpms force on".
If I just lock the screen all works fine.
If I just turn off the monitor (xset dpms force off) all works fine.

The same system (kubuntu 16.04 64bit) on different hardware (nvidia) has no problem.

Symptoms:
After waking the screen from power saving/screensaver, the primary display wakes but X stops responding to input (the mouse cursor can still move, but clicking has no effect).
No errors in dmesg

Frequency/conditions:
Occurs almost every time the screen enters power saving + locked (possibly DPMS issue?)

The issue does NOT occur when running this kernel:
- linux-image-4.6.0-996-generic (4.6.0-996.201604262201)
- linux-image-4.6.0-040600rc6-generic_4.6.0-040600rc6

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xserver-xorg-video-radeon 1:7.7.0-1
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CurrentDesktop: KDE
Date: Wed Apr 27 14:00:52 2016
InstallationDate: Installed on 2016-04-27 (0 days ago)
InstallationMedia: Kubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
SourcePackage: xserver-xorg-video-ati
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: mu 2199 F.... pulseaudio
 /dev/snd/controlC0: mu 2199 F.... pulseaudio
CurrentDesktop: KDE
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=28fb5b79-ea0d-4356-a118-aacacfa8e0af
InstallationDate: Installed on 2016-04-27 (3 days ago)
InstallationMedia: Kubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
Package: linux-image-4.4.0-21-generic 4.4.0-21.37 [modified: boot/vmlinuz-4.4.0-21-generic]
PackageArchitecture: amd64
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic.efi.signed root=UUID=393ef973-c324-4b1b-9bef-d6f55bcdd242 ro noprompt persistent quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-21-generic N/A
 linux-backports-modules-4.4.0-21-generic N/A
 linux-firmware 1.157
RfKill:

Tags: xenial
Uname: Linux 4.4.0-21-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/29/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.50
dmi.board.name: AM1H-ITX
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.50:bd04/29/2015:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnAM1H-ITX:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

Revision history for this message
Muriel (tudamp) wrote :
Muriel (tudamp)
description: updated
Muriel (tudamp)
description: updated
affects: xserver-xorg-video-ati (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1575651

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Muriel (tudamp) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Muriel (tudamp) wrote : CRDA.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : Dependencies.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : JournalErrors.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : Lspci.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : Lsusb.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : ProcEnviron.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : ProcModules.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : PulseList.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : UdevDb.txt

apport information

Revision history for this message
Muriel (tudamp) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
description: updated
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.6 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-rc6-wily/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Christophe (touil1976) wrote :
Muriel (tudamp)
tags: added: kernel-fixed-upstream
description: updated
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Christophe (touil1976) wrote :

Muriel, I have the same problem as yours. I tried the latest kernel to no avail. Do the new kernel work for you ?

Revision history for this message
Muriel (tudamp) wrote :

Christophe in my case the last kernel works fine.

Revision history for this message
Christophe (touil1976) wrote :

It may be not the same problem after all.

Revision history for this message
penalvch (penalvch) wrote :

Muriel, the next step is to fully reverse commit bisect from kernel 4.4 to 4.6-rc6 in order to identify the last bad commit, followed immediately by the first good one. Once this good commit has been identified, it may be reviewed for backporting. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

Please note, finding adjacent kernel versions is not fully commit bisecting.

After the fix commit (not kernel version) has been identified, then please mark this report Status Confirmed.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

tags: added: kernel-fixed-upstream-4.6-rc6 latest-bios-1.50 needs-reverse-bisect
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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