Hi, my Acer E3-111 stopped recognizing the touchpad. External mouse works; the machine seems not to recognize the hardware. Even the system settings only shows me mouse settings. Attaching dmesg and devices.
The problem started about a week ago after installing an update and rebooting.
Thanks!
Andrea
$ cat /proc/version_signature
Ubuntu 3.19.0-56.62~14.04.1-generic 3.19.8-ckt15
$ cat /proc/bus/input/devices
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input0
U: Uniq=
H: Handlers=kbd event0
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0019 Vendor=0000 Product=0003 Version=0000
N: Name="Sleep Button"
P: Phys=PNP0C0E/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input1
U: Uniq=
H: Handlers=kbd event1
B: PROP=0
B: EV=3
B: KEY=4000 0 0
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input2
U: Uniq=
H: Handlers=event2
B: PROP=0
B: EV=21
B: SW=1
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
U: Uniq=
H: Handlers=kbd event3
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input4
U: Uniq=
H: Handlers=sysrq kbd event4
B: PROP=0
B: EV=120013
B: KEY=10000 c020000000000 0 0 700f02000003 3802078f870f401 febfffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/video/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:01/input/input5
U: Uniq=
H: Handlers=kbd event5
B: PROP=0
B: EV=3
B: KEY=3e000b00000000 0 0 0
I: Bus=0003 Vendor=045e Product=07b2 Version=0111
N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
P: Phys=usb-0000:00:14.0-2.3/input0
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.0/0003:045E:07B2.0001/input/input6
U: Uniq=
H: Handlers=sysrq kbd event6
B: PROP=0
B: EV=120013
B: KEY=1000000000007 ff800000000007ff febeffdff3cfffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0003 Vendor=045e Product=07b2 Version=0111
N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
P: Phys=usb-0000:00:14.0-2.3/input1
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.1/0003:045E:07B2.0002/input/input7
U: Uniq=
H: Handlers=mouse0 event7
B: PROP=0
B: EV=17
B: KEY=1f0000 0 0 0 0
B: REL=1c3
B: MSC=10
I: Bus=0003 Vendor=045e Product=07b2 Version=0111
N: Name="Microsoft Microsoft® Nano Transceiver v1.0"
P: Phys=usb-0000:00:14.0-2.3/input2
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2.3/1-2.3:1.2/0003:045E:07B2.0003/input/input8
U: Uniq=
H: Handlers=sysrq kbd event8 js0
B: PROP=0
B: EV=10001f
B: KEY=3f0003007f 0 0 4c3ffff17aff32d bf54445600000000 c00000000000001 130f938b17c007 ffff7bfad951dfff febeffdfffefffff fffffffffffffffe
B: REL=40
B: ABS=ffffff01000701ff
B: MSC=10
I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Acer WMI hotkeys"
P: Phys=wmi/input0
S: Sysfs=/devices/virtual/input/input9
U: Uniq=
H: Handlers=rfkill kbd event9
B: PROP=0
B: EV=13
B: KEY=1c0000 0 0 0 0 1600800000c00 300000 0 0
B: MSC=10
I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Acer BMA150 accelerometer"
P: Phys=wmi/input1
S: Sysfs=/devices/virtual/input/input10
U: Uniq=
H: Handlers=event10 js1
B: PROP=0
B: EV=9
B: ABS=7
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH Headphone"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input11
U: Uniq=
H: Handlers=event11
B: PROP=0
B: EV=21
B: SW=4
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=3"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input12
U: Uniq=
H: Handlers=event12
B: PROP=0
B: EV=21
B: SW=140
I: Bus=0003 Vendor=04f2 Product=b47f Version=4051
N: Name="VGA Webcam"
P: Phys=usb-0000:00:14.0-4/button
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/input/input13
U: Uniq=
H: Handlers=kbd event13
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0p: ap 2027 F...m pulseaudio
/dev/snd/controlC0: ap 2027 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-11-18 (133 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: Acer Aspire E3-111
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-56-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-56.62~14.04.1-generic 3.19.8-ckt15
RelatedPackageVersions:
linux-restricted-modules-3.19.0-56-generic N/A
linux-backports-modules-3.19.0-56-generic N/A
linux-firmware 1.127.20
Tags: trusty
Uname: Linux 3.19.0-56-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/14/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.19
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Roxy
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.19:bd07/14/2014:svnAcer:pnAspireE3-111:pvrV1.19:rvnAcer:rnRoxy:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E3-111
dmi.product.version: V1.19
dmi.sys.vendor: Acer
This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
apport-collect 1564423
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.