[Dell Inc. XPS 13 9350] hibernate/resume failure

[Johan Ferner]

sudo pm-hibernate failed.

ProblemType: KernelOops
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-15-generic 4.4.0-15.31
ProcVersionSignature: Ubuntu 4.4.0-15.31-generic 4.4.6
Uname: Linux 4.4.0-15-generic x86_64
Annotation: This occurred during a previous hibernation, and prevented the system from resuming properly.
ApportVersion: 2.20-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lightdm 1491 F.... pulseaudio
                      johan 2042 F.... pulseaudio
Date: Fri Mar 25 18:30:46 2016
DuplicateSignature: hibernate/resume:Dell Inc. XPS 13 9350:1.2.3
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: hibernate/resume
HibernationDevice: RESUME=UUID=d7490964-39a3-44ea-aded-1cceaead466d
InstallationDate: Installed on 2016-01-10 (74 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
InterpreterPath: /usr/bin/python3.5
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 0c45:670c Microdia
 Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp.
 Bus 001 Device 002: ID 0a5c:6412 Broadcom Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 13 9350
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 PATH=(custom, no user)
 LANG=sv_SE.UTF-8
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-15-generic root=/dev/mapper/lvm--vg-ubuntu--root ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-15-generic N/A
 linux-backports-modules-4.4.0-15-generic N/A
 linux-firmware 1.157
SourcePackage: linux
Title: [Dell Inc. XPS 13 9350] hibernate/resume failure
UpgradeStatus: Upgraded to xenial on 2016-02-09 (44 days ago)
UserGroups:

dmi.bios.date: 01/08/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 0VM5NC
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd01/08/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0VM5NC:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9350
dmi.sys.vendor: Dell Inc.

[Johan Ferner (johan-ferner)]

Computer does not power down after pm-hibernate command. After reboot I created this report.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.5 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.5-wily/

[Dave Roberts (vpasvid)]

I have the same problem, using the 16.04 Ubuntu release build, with latest updates. Kernel is 4.4.0-21-generic AMD64. Dell XPS13 9350, with 1.0.4 firmware, Intel i5-6200U, 4GB RAM, 6GB Swap.

Suspend/Resume works fine. The hibernate seems to stop towards the end of the process, just before it powers down. Screen is blank, keyboard backlight goes out, etc. It doesn't get over that final hurdle.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Steven Taylor (suci)]

It looks like this can be fixed by unloading the brcmfmac module (rmmod brcmfmac) before hibernating and reloading it (modprobe brcmfmac) after hibernating.

[Kostadin Stoilov (kmstoilov)]

I can confirm the same behavior on an XPS 9550 with Ubuntu 16.04 and kernel 4.4.0-31-generic. Unloading the brcmfmac driver does indeed allow the system to hibernate successfuly. If it is still loaded the system goes to a black screen and doe not turn off. The 9550 has the BCM43602 chip.

[s.illes79 (s-illes79-gmail)]

I can confirm it works fine on developer edition - this has the intel wireless chip.

[Anton Melser (melser-anton)]

Not sure if this is worth anything but I have been using lubuntu 16.04 for a while now and had occasional problems with suspend. I thought I'd give some of the other desktops a try and ended up going through a world of pain (and many lost hours...). For starters pm-hibernate showed the behaviour reported above and pm-suspend was far more fickle. Whatever was being called when I just closed the laptop was causing freezing upon attempting to get the desktop back - I tried experimenting with changing what was in /etc/systemd/logind.conf but it didn't seem to matter (not that I'm sure what that file does...) - hard reset was always necessary.

In any case, removing ubuntu-desktop, kubuntu-desktop and all associated packages, then reinstalling sddm and chosing lightdm as my default DM (not sure that last part was necessary) has everything back working how it was before my misadventures with more "advanced" desktops...