Ubuntu
linux package

Ubuntu crashed after Laptop is collapsed

Bug #1551787 reported by David Georg Reichelt
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

After I collapsed the laptop, disconnected a monitor and took the laptop to another place with a docking station and monitor, Ubuntu 15.10 was not restartable again. It is a Thinkpad T440s. It was possible to change keyboard lights via Fn + Space, but it was not possible to restart the laptop by hitting any button or by hitting the power button. I only could hit the power button for some seconds, so Ubuntu could restart. I have no clue what package caused this.

kern.log contains:

Mar 1 15:15:22 reichelt-ThinkPad-T440s kernel: [ 26.919927] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
Mar 1 15:15:23 reichelt-ThinkPad-T440s kernel: [ 27.499806] Bluetooth: RFCOMM TTY layer initialized
Mar 1 15:15:23 reichelt-ThinkPad-T440s kernel: [ 27.499813] Bluetooth: RFCOMM socket layer initialized
Mar 1 15:15:23 reichelt-ThinkPad-T440s kernel: [ 27.499818] Bluetooth: RFCOMM ver 1.11
Mar 1 15:15:25 reichelt-ThinkPad-T440s kernel: [ 29.953253] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
Mar 1 15:15:30 reichelt-ThinkPad-T440s kernel: [ 34.605776] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
Mar 1 15:15:31 reichelt-ThinkPad-T440s gnome-session[1927]: Entering running state
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.577783] wlan0: authenticate with 0c:85:25:68:72:eb
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.584251] wlan0: send auth to 0c:85:25:68:72:eb (try 1/3)
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.660589] wlan0: authenticated
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.661279] wlan0: associate with 0c:85:25:68:72:eb (try 1/3)
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.667460] wlan0: RX AssocResp from 0c:85:25:68:72:eb (capab=0x11 status=0 aid=10)
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.670657] wlan0: associated
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.670693] IPv6: ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.673874] cfg80211: Regulatory domain changed to country: DE
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.673877] cfg80211: DFS Master region: ETSI
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.673878] cfg80211: (start_freq - end_freq @ bandwidth), (max_antenna_gain, max_eirp), (dfs_cac_time)
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.673880] cfg80211: (2400000 KHz - 2483500 KHz @ 40000 KHz), (N/A, 2000 mBm), (N/A)
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.673881] cfg80211: (5150000 KHz - 5250000 KHz @ 80000 KHz, 200000 KHz AUTO), (N/A, 2000 mBm), (N/A)
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.673883] cfg80211: (5250000 KHz - 5350000 KHz @ 80000 KHz, 200000 KHz AUTO), (N/A, 2000 mBm), (0 s)
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.673884] cfg80211: (5470000 KHz - 5725000 KHz @ 160000 KHz), (N/A, 2698 mBm), (0 s)
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.673885] cfg80211: (57000000 KHz - 66000000 KHz @ 2160000 KHz), (N/A, 4000 mBm), (N/A)
Mar 1 15:15:33 reichelt-ThinkPad-T440s kernel: [ 37.764423] wlan0: Limiting TX power to 17 dBm as advertised by 0c:85:25:68:72:eb
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 162.965399] usb 1-3: new low-speed USB device number 5 using xhci_hcd
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 163.097082] usb 1-3: New USB device found, idVendor=03f0, idProduct=094a
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 163.097090] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 163.097094] usb 1-3: Product: HP USB Optical Mouse
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 163.097097] usb 1-3: Manufacturer: PixArt
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 163.098197] usb 1-3: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 163.130256] hidraw: raw HID events driver (C) Jiri Kosina
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 163.135844] usbcore: registered new interface driver usbhid
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 163.135847] usbhid: USB HID core driver
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 163.138802] input: PixArt HP USB Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:03F0:094A.0001/input/input17
Mar 1 15:17:38 reichelt-ThinkPad-T440s kernel: [ 163.193472] hid-generic 0003:03F0:094A.0001: input,hidraw0: USB HID v1.11 Mouse [PixArt HP USB Optical Mouse] on usb-0000:00:14.0-3/input0
Mar 1 15:32:44 reichelt-ThinkPad-T440s kernel: [ 1068.664276] usb 1-3: USB disconnect, device number 5
Mar 1 15:32:46 reichelt-ThinkPad-T440s kernel: [ 1070.577753] thinkpad_acpi: EC reports that Thermal Table has changed
Mar 1 15:32:56 reichelt-ThinkPad-T440s kernel: [ 1080.720873] thinkpad_acpi: docked into hotplug port replicator
Mar 1 15:32:58 reichelt-ThinkPad-T440s kernel: [ 1082.309852] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx
Mar 1 15:32:58 reichelt-ThinkPad-T440s kernel: [ 1082.309857] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO
Mar 1 15:32:58 reichelt-ThinkPad-T440s kernel: [ 1082.309887] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.597432] usb 2-3: new SuperSpeed USB device number 2 using xhci_hcd

Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.615012] usb 2-3: New USB device found, idVendor=17ef, idProduct=1010
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.615016] usb 2-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.615017] usb 2-3: Product: Lenovo ThinkPad Dock
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.615019] usb 2-3: Manufacturer: LENOVO
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.616895] hub 2-3:1.0: USB hub found
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.616998] hub 2-3:1.0: 4 ports detected
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.789394] usb 1-3: new high-speed USB device number 6 using xhci_hcd
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.919489] usb 1-3: New USB device found, idVendor=17ef, idProduct=1010
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.919493] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.919495] usb 1-3: Product: Lenovo ThinkPad Dock
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.919497] usb 1-3: Manufacturer: LENOVO
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.920143] hub 1-3:1.0: USB hub found
Mar 1 15:33:14 reichelt-ThinkPad-T440s kernel: [ 1098.920513] hub 1-3:1.0: 4 ports detected
Mar 1 15:33:15 reichelt-ThinkPad-T440s kernel: [ 1099.173898] thinkpad_acpi: EC reports that Thermal Table has changed
Mar 1 15:33:15 reichelt-ThinkPad-T440s kernel: [ 1099.209379] usb 1-3.4: new high-speed USB device number 7 using xhci_hcd
Mar 1 15:33:15 reichelt-ThinkPad-T440s kernel: [ 1099.310051] usb 1-3.4: New USB device found, idVendor=17ef, idProduct=100f
Mar 1 15:33:15 reichelt-ThinkPad-T440s kernel: [ 1099.310056] usb 1-3.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Mar 1 15:33:15 reichelt-ThinkPad-T440s kernel: [ 1099.310058] usb 1-3.4: Product: Lenovo ThinkPad Dock
Mar 1 15:33:15 reichelt-ThinkPad-T440s kernel: [ 1099.310059] usb 1-3.4: Manufacturer: Lenovo
Mar 1 15:33:15 reichelt-ThinkPad-T440s kernel: [ 1099.310060] usb 1-3.4: SerialNumber: Rev1.2
Mar 1 15:33:15 reichelt-ThinkPad-T440s kernel: [ 1099.310503] hub 1-3.4:1.0: USB hub found
Mar 1 15:33:15 reichelt-ThinkPad-T440s kernel: [ 1099.310529] hub 1-3.4:1.0: 3 ports detected
Mar 1 15:33:20 reichelt-ThinkPad-T440s kernel: [ 1104.085586] usb 1-3.1: new low-speed USB device number 8 using xhci_hcd
Mar 1 15:33:20 reichelt-ThinkPad-T440s kernel: [ 1104.190042] usb 1-3.1: New USB device found, idVendor=03f0, idProduct=094a
Mar 1 15:33:20 reichelt-ThinkPad-T440s kernel: [ 1104.190046] usb 1-3.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Mar 1 15:33:20 reichelt-ThinkPad-T440s kernel: [ 1104.190048] usb 1-3.1: Product: HP USB Optical Mouse
Mar 1 15:33:20 reichelt-ThinkPad-T440s kernel: [ 1104.190049] usb 1-3.1: Manufacturer: PixArt
Mar 1 15:33:20 reichelt-ThinkPad-T440s kernel: [ 1104.190197] usb 1-3.1: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
Mar 1 15:33:20 reichelt-ThinkPad-T440s kernel: [ 1104.192426] input: PixArt HP USB Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3.1/1-3.1:1.0/0003:03F0:094A.0002/input/input18
Mar 1 15:33:20 reichelt-ThinkPad-T440s kernel: [ 1104.245739] hid-generic 0003:03F0:094A.0002: input,hidraw0: USB HID v1.11 Mouse [PixArt HP USB Optical Mouse] on usb-0000:00:14.0-3.1/input0
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1541.820591] SGI XFS with ACLs, security attributes, realtime, no debug enabled
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1541.834331] JFS: nTxBlock = 8192, nTxLock = 65536
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1541.843883] ntfs: driver 2.1.32 [Flags: R/O MODULE].
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1541.859508] QNX4 filesystem 0.2.3 registered.
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1541.931578] raid6: sse2x1 gen() 9870 MB/s
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1541.999541] raid6: sse2x1 xor() 7827 MB/s
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.067511] raid6: sse2x2 gen() 12876 MB/s
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.135487] raid6: sse2x2 xor() 8515 MB/s
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.203442] raid6: sse2x4 gen() 14610 MB/s
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.271420] raid6: sse2x4 xor() 9996 MB/s
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.339373] raid6: avx2x1 gen() 19298 MB/s
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.407357] raid6: avx2x2 gen() 22003 MB/s
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.475318] raid6: avx2x4 gen() 25643 MB/s
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.475321] raid6: using algorithm avx2x4 gen() 25643 MB/s
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.475322] raid6: using avx2x2 recovery algorithm
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.476530] xor: automatically using best checksumming function:
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.515293] avx : 30388.000 MB/sec
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.529691] Btrfs loaded
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.583934] EXT4-fs (sda2): unable to read superblock
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.584874] EXT4-fs (sda2): unable to read superblock
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.585666] EXT4-fs (sda2): unable to read superblock
Mar 1 15:40:38 reichelt-ThinkPad-T440s kernel: [ 1542.586564] FAT-fs (sda2): bogus number of reserved sectors

The syslog is attached.
---
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: reichelt 1957 F.... pulseaudio
 /dev/snd/controlC1: reichelt 1957 F.... pulseaudio
DistroRelease: Ubuntu 15.10
HibernationDevice: RESUME=UUID=62c6cb1d-c5c0-47bb-8057-883ccf98c672
InstallationDate: Installed on 2014-09-08 (540 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: LENOVO 20ARS0BH00
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=de_DE
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-30-generic root=UUID=4ad311ff-cad6-43bc-a811-bb7394651141 ro crashkernel=384M-:128M
ProcVersionSignature: Ubuntu 4.2.0-30.36-generic 4.2.8-ckt3
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-30-generic N/A
 linux-backports-modules-4.2.0-30-generic N/A
 linux-firmware 1.149.3
Tags: wily
Uname: Linux 4.2.0-30-generic x86_64
UpgradeStatus: Upgraded to wily on 2016-02-23 (8 days ago)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 05/20/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: GJET77WW (2.27 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20ARS0BH00
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGJET77WW(2.27):bd05/20/2014:svnLENOVO:pn20ARS0BH00:pvrThinkPadT440s:rvnLENOVO:rn20ARS0BH00:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20ARS0BH00
dmi.product.version: ThinkPad T440s
dmi.sys.vendor: LENOVO

See original description
Revision history for this message
David Georg Reichelt (davidgeorg-reichelt) wrote :
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1551787/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Brian Murray (brian-murray)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1551787

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
David Georg Reichelt (davidgeorg-reichelt) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected wily
description: updated
Revision history for this message
David Georg Reichelt (davidgeorg-reichelt) wrote : CRDA.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : CurrentDmesg.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : IwConfig.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : JournalErrors.txt

apport information

Revision history for this message
David Georg Reichelt (davidgeorg-reichelt) wrote : Lspci.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : Lsusb.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : ProcCpuinfo.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : ProcInterrupts.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : ProcModules.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : RfKill.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : UdevDb.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : UdevLog.txt

apport information

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David Georg Reichelt (davidgeorg-reichelt) wrote : WifiSyslog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

David Georg Reichelt, thank you for reporting this and helping make Ubuntu better.

As per http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-T-Series-laptops/ThinkPad-T440s?linkTrack=GPS:Body_Search%20Products&beta=false an update to your computer's buggy, insecure, and outdated BIOS is available (2.37). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

Also, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.

If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

tags: added: bios-outdated-2.37
Changed in linux (Ubuntu):
importance: Undecided → Low
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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