Shell Gnome crash when primary display is HDMI and lock screen.

Bug #1551357 reported by Guiu
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Hi,

I have the following issue:

When the additional display (connected by HDMI) is the primary, after I blocked session the Gnome Shell is broken. I need restart Gnome Shell and apply display configuration for establish the initial configuration. When Gnome Shell is broked, the extension Panel-Docklet (v18) didn't work correctly.

If I only use the laptop display, the issue doesn't appear.

In the syslog I can see this issue recursively:

[drm:gen8_irq_handler [i915_bpo]] *ERROR* The master control interrupt lied (SDE)!

I'm not an linux expert and I don't know how I can see more logs. I can do screenshots and send it to you if it can help you.

More system details:
Toshiba Tecra

Ubuntu:
  Distributor ID: Ubuntu
  Description: Ubuntu 14.04.4 LTS
  Release: 14.04
  Codename: trusty

Gnome:
  GNOME Shell 3.10.4

Uname:
  Linux guiu-ubuntu 3.19.0-51-generic #58~14.04.1-Ubuntu SMP Fri Feb 26 22:02:58 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

xrandr
  Screen 0: minimum 8 x 8, current 3520 x 1080, maximum 32767 x 32767
  eDP1 connected 1600x900+0+0 (normal left inverted right x axis y axis) 309mm x 174mm
     1600x900 60.0*+
     1440x900 59.9
     1360x768 59.8 60.0
     1152x864 60.0
     1024x768 60.0
     800x600 60.3 56.2
     640x480 59.9
  DP1 disconnected (normal left inverted right x axis y axis)
  DP2 disconnected (normal left inverted right x axis y axis)
  HDMI1 disconnected (normal left inverted right x axis y axis)
  HDMI2 connected primary 1920x1080+1600+0 (normal left inverted right x axis y axis) 477mm x 268mm
     1920x1080 60.0*+
     1600x900 60.0
     1280x1024 75.0 60.0
     1152x864 75.0
     1024x768 75.1 60.0
     800x600 75.0 60.3
     640x480 75.0 60.0
     720x400 70.1
  VIRTUAL1 disconnected (normal left inverted right x axis y axis)
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC1D0p: guiu 2506 F...m pulseaudio
 /dev/snd/controlC1: guiu 2506 F.... pulseaudio
 /dev/snd/controlC0: guiu 2506 F.... pulseaudio
CurrentDesktop: GNOME
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=92018923-030a-4ebd-8935-7e494bbbea03
InstallationDate: Installed on 2016-02-01 (28 days ago)
InstallationMedia: Ubuntu-GNOME 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: TOSHIBA TECRA Z40-B
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ca_ES.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-51-generic.efi.signed root=UUID=243e6795-b174-464f-802c-55e25e977312 ro quiet splash resume=/dev/sda6 vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-51.58~14.04.1-generic 3.19.8-ckt13
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-51-generic N/A
 linux-backports-modules-3.19.0-51-generic N/A
 linux-firmware 1.127.20
Tags: trusty
Uname: Linux 3.19.0-51-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/26/2015
dmi.bios.vendor: TOSHIBA
dmi.bios.version: Version 3.40
dmi.board.asset.tag: 0000000000
dmi.board.name: TECRA Z40-B
dmi.board.vendor: TOSHIBA
dmi.board.version: Version A0
dmi.chassis.asset.tag: 0000000000
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: Version 1.0
dmi.modalias: dmi:bvnTOSHIBA:bvrVersion3.40:bd06/26/2015:svnTOSHIBA:pnTECRAZ40-B:pvrPT45FE-01Q010CE:rvnTOSHIBA:rnTECRAZ40-B:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
dmi.product.name: TECRA Z40-B
dmi.product.version: PT45FE-01Q010CE
dmi.sys.vendor: TOSHIBA

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1551357

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: trusty
Revision history for this message
Guiu (guiu) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Guiu (guiu) wrote : BootDmesg.txt

apport information

Revision history for this message
Guiu (guiu) wrote : CRDA.txt

apport information

Revision history for this message
Guiu (guiu) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Guiu (guiu) wrote : IwConfig.txt

apport information

Revision history for this message
Guiu (guiu) wrote : Lspci.txt

apport information

Revision history for this message
Guiu (guiu) wrote : Lsusb.txt

apport information

Revision history for this message
Guiu (guiu) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Guiu (guiu) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Guiu (guiu) wrote : ProcModules.txt

apport information

Revision history for this message
Guiu (guiu) wrote : PulseList.txt

apport information

Revision history for this message
Guiu (guiu) wrote : RfKill.txt

apport information

Revision history for this message
Guiu (guiu) wrote : UdevDb.txt

apport information

Revision history for this message
Guiu (guiu) wrote : UdevLog.txt

apport information

Revision history for this message
Guiu (guiu) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Guiu (guiu) wrote :

Thank you Brad Figg (brad-figg).

I did run the command and it send the logs.

Now I check that this issue starts when I disconnect HDMI. If I block GNOME session before that I disconnected HDMI the issue is not doing, but I disconnected HDMI in any moment after start machine and the issue is doing.

Thank you.

Revision history for this message
penalvch (penalvch) wrote :

Guiu, thank you for reporting this and helping make Ubuntu better.

To clarify, after GNOME shell crashes, is there a crash file in /var/crash?

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Guiu (guiu) wrote :

Hi Christopher,
No, there aren't a crash file in /var/crash after issue. Sorry :(
Also, no appeared any message in the display that infored that GNOME has crashed.

Thank you.

Revision history for this message
penalvch (penalvch) wrote :

Guiu, to see if this is already resolved, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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