Asus Zenbook UX305CA-FC119T freezes on wake up from suspend with colored vertical lines

Bug #1536758 reported by Simon Almbro
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

After the laptop has become suspended and then waking it up it will display vertical colored lines. After trying to get to a terminal by pressing Ctrl+Alt+F1 the colored lines disappeared to show the expected screen of the desktop, however everything is frozen. It has occured on 2 out of 2 attempts. The laptop has been put in suspend either by closing the lid or leaving it alone for a while. The laptop is able to suspend in Windows 10 without issue.

I have only used Ubuntu without installing as to evaluate the compatability with Ubuntu. I tried both 14.04 and 15.04.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: linux-image-3.19.0-15-generic 3.19.0-15.15
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
Uname: Linux 3.19.0-15-generic x86_64
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 2049 F.... pulseaudio
CasperVersion: 1.360
CurrentDesktop: Unity
Date: Thu Jan 21 19:07:10 2016
LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: ASUSTeK COMPUTER INC. UX305CA
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed cdrom-detect/try-usb=true noprompt floppy.allowed_drive_mask=0 ignore_uuid boot=casper quiet splash ---
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-15-generic N/A
 linux-backports-modules-3.19.0-15-generic N/A
 linux-firmware 1.143
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/11/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX305CA.201
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX305CA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX305CA.201:bd09/11/2015:svnASUSTeKCOMPUTERINC.:pnUX305CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX305CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX305CA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Simon Almbro (almbro89) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Changed in linux (Ubuntu):
importance: Undecided → Medium
Simon Almbro (almbro89)
description: updated
Revision history for this message
Simon Almbro (almbro89) wrote :

I tried to reproduce it on 15.10 but was unsuccessful to do so. Problem solved?

Revision history for this message
penalvch (penalvch) wrote :

Simon Almbro, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1536758/comments/3 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

tags: added: latest-bios-201
Changed in linux (Ubuntu):
status: Confirmed → Invalid
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.