TouchPad not working on Acer Aspire R5-471T (called also R14)

[devtom30]

The touchpad is not working at all. Works good on pre-installed Windows 10.

I don't know the brand/model of the touchpad.

Regards,
Tom

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.19.0-47-generic 3.19.0-47.53~14.04.1
ProcVersionSignature: Ubuntu 3.19.0-47.53~14.04.1-generic 3.19.8-ckt10
Uname: Linux 3.19.0-47-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CurrentDesktop: Unity
Date: Thu Jan 21 10:38:55 2016
InstallationDate: Installed on 2016-01-20 (0 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
SourcePackage: linux-lts-vivid
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tom 1573 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.10
HibernationDevice: RESUME=UUID=b5897211-5dc4-45a0-9d13-3b1f4a256288
InstallationDate: Installed on 2016-03-04 (3 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Acer Aspire R5-471T
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-30-generic.efi.signed root=UUID=afe2d21d-63b1-42e3-9f61-514a47068a7b ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.2.0-30.36-generic 4.2.8-ckt3
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-30-generic N/A
 linux-backports-modules-4.2.0-30-generic N/A
 linux-firmware 1.149.3
Tags: wily
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
Uname: Linux 4.2.0-30-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/11/2015
dmi.bios.vendor: Acer
dmi.bios.version: V1.03
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Luffy
dmi.board.vendor: Acer
dmi.board.version: V1.03
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAcer:bvrV1.03:bd09/11/2015:svnAcer:pnAspireR5-471T:pvrV1.03:rvnAcer:rnLuffy:rvrV1.03:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Aspire R5-471T
dmi.product.version: V1.03
dmi.sys.vendor: Acer

[penalvch (penalvch)]

devtom30, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1536552

[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

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[devtom30 (thomas-lornet)]

Hello,

Thanks for your reply.

I have just updated the BIOS. The trackpad is still not working.

Here is the output :
V1.05
11/04/2015

Have a nice day. Keep on killing the bad bugs !

[penalvch (penalvch)]

devtom30, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

Once testing of the latest upstream kernel is complete, please mark this report Status Confirmed. Please let us know your results.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

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