Suspend-Resume freezes the system completely

Bug #1529685 reported by flrtx on 2015-12-28
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned

Bug Description

On a HP 250 G3, if I suspend the system, I can’t resume it. If I try, the screen is stuck to whatever was shown last. This seems not to be related to my graphical system, since the problem is the same, when I’m performing "suspend" in the Ctrl+Alt+F1 terminal (closing the display).
What else can I provide to help you?

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: linux-image-3.19.0-42-generic 3.19.0-42.48
ProcVersionSignature: Ubuntu 3.19.0-42.48-generic 3.19.8-ckt10
Uname: Linux 3.19.0-42-generic x86_64
ApportVersion: 2.17.2-0ubuntu1.8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: babbl 1490 F.... pulseaudio
 /dev/snd/controlC1: babbl 1490 F.... pulseaudio
CurrentDesktop: MATE
Date: Mon Dec 28 20:09:33 2015
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=34ce0104-ddbf-4b6e-8f5b-2012550d55ef
InstallationDate: Installed on 2015-10-17 (72 days ago)
InstallationMedia: Ubuntu-MATE 15.04 "Vivid Vervet" - Release amd64 (20150422.1)
Lsusb:
 Bus 003 Device 003: ID 064e:9320 Suyin Corp.
 Bus 003 Device 002: ID 8087:8000 Intel Corp.
 Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Hewlett-Packard HP 250 G3 Notebook PC
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-42-generic.efi.signed root=UUID=ce32a0c7-c1c0-4a26-90c2-6466918c1e3d ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-42-generic N/A
 linux-backports-modules-3.19.0-42-generic N/A
 linux-firmware 1.143.7
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/23/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2212
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 86.44
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.31:bd10/23/2014:svnHewlett-Packard:pnHP250G3NotebookPC:pvr0991100000000000000600087:rvnHewlett-Packard:rn2212:rvr86.44:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP 250 G3 Notebook PC
dmi.product.version: 0991100000000000000600087
dmi.sys.vendor: Hewlett-Packard

flrtx (fltrx) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.4 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-rc7-wily

Changed in linux (Ubuntu):
importance: Undecided → High
status: Confirmed → Incomplete
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu Package testing tracker.

A list of all reports related to this bug can be found here:
http://packages.qa.ubuntu.com/qatracker/reports/bugs/1529685

tags: added: package-qa-testing
tags: added: bios-outdated-f.39
flrtx (fltrx) wrote :

Testing the latest kernel will take me some time because I have never done this before. But I’ll look into it.

So far, I can already tell you, I have this problem ever since using this machine. September or october 2015 that is. It didn’t break with an upgrade.

Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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