Touchpad doesn't work at all

Bug #1522572 reported by Aleksei on 2015-12-03
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned

Bug Description

Doesnt work at all in 'DNS C15B (HD)'. Ubuntu is freshly installed - dual boot. Touchpad is working on windows 10.
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: aleks 1969 F.... pulseaudio
 /dev/snd/controlC1: aleks 1969 F.... pulseaudio
CRDA:
 country RU:
  (2402 - 2482 @ 40), (N/A, 20)
  (5735 - 5835 @ 20), (N/A, 30)
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-12-02 (1 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: PEGATRON CORPORATION C15B
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-37-generic.efi.signed root=UUID=05871cf2-ec12-4b53-ae40-06d5a8d60000 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-37.42~14.04.1-generic 3.19.8-ckt9
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-37-generic N/A
 linux-backports-modules-3.19.0-37-generic N/A
 linux-firmware 1.127.18
Tags: trusty
Uname: Linux 3.19.0-37-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/18/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: C15B.616
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: C15B
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: PEGATRON Computer Inc.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrC15B.616:bd03/18/2014:svnPEGATRONCORPORATION:pnC15B:pvr1.0:rvnPEGATRONCORPORATION:rnC15B:rvr1.0:cvnPEGATRONComputerInc.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: C15B
dmi.product.version: 1.0
dmi.sys.vendor: PEGATRON CORPORATION

Aleksei (9alekc1) wrote :
Aleksei (9alekc1) wrote :
Aleksei (9alekc1) wrote :

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1522572

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected trusty
description: updated

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Aleksei (9alekc1) wrote : Lspci.txt

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Aleksei (9alekc1) wrote : Lsusb.txt

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Aleksei (9alekc1) wrote : RfKill.txt

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Aleksei (9alekc1) wrote : UdevDb.txt

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Aleksei, thank you for reporting this and helping make Ubuntu better.

Could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Aleksei (9alekc1) wrote :

kernel-fixed-upstream-4.4-rc5 doesn't fix the issue.

tags: added: kernel-bug-exists-upstream-4.4-rc5
tags: added: kernel-bug-exists-upstream
removed: touchpad

Aleksei, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (linux-input)?

Please provide a direct URL to your post to the mailing list when it becomes available so that it may be tracked.

Thank you for your understanding.

Changed in linux (Ubuntu):
importance: Medium → High
status: Incomplete → Triaged
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