[Acer Aspire ES1-711] System freezes occasionally

[Freek]

Occasionally my system freezes totally in 15.04 and 15.10. Switching to Console via Ctrl-Alt-F1 or rebooting via Ctrl-Alt-Del does not work.

Some days my system will run for many hours without any problem, and on other days I experience 2 or 3 freezes in an hour time.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-16-generic 4.2.0-16.19
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
ApportVersion: 2.19.1-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: freek 2223 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Oct 30 21:11:26 2015
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=c4065390-4392-460d-b828-37b12c4605cb
InstallationDate: Installed on 2015-07-13 (108 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: Acer Aspire ES1-711
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-16-generic.efi.signed root=UUID=772134c4-7cb5-40d6-b0c7-a6bc4a98efe5 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-16-generic N/A
 linux-backports-modules-4.2.0-16-generic N/A
 linux-firmware 1.149
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: Upgraded to wily on 2015-10-27 (2 days ago)
dmi.bios.date: 11/07/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.05
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA70_BM
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd11/07/2014:svnAcer:pnAspireES1-711:pvrV1.05:rvnAcer:rnEA70_BM:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire ES1-711
dmi.product.version: V1.05
dmi.sys.vendor: Acer

[Brad Figg (brad-figg)]

This change was made by a bot.

[Freek (freek-vandeursen)]

I also tried to capture a trace dump as described in https://help.ubuntu.com/community/DebuggingSystemCrash. Unfortunately this doesn't work. I tried it on the last 3 freezes, but nothing was written to the kern.log

[penalvch (penalvch)]

Freek, thank you for reporting this and helping make Ubuntu better.

Could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[Freek (freek-vandeursen)]

Upgraded my kernel to 4.3-rc7. An hour later I got my first freeze again. This was already the 3rd or 4th freeze of the day.

[penalvch (penalvch)]

Freek, could you please test drm-intel-nightly and advise to the results?

[Freek (freek-vandeursen)]

Just tried 4.3.0-994 from Oct 29 (later dates don't seem to have 64 bits image). 20 minutes later everything froze again.

[penalvch (penalvch)]

Freek, did this problem not occur in a release prior to 15.04?

[Freek (freek-vandeursen)]

I only have this laptop for a few months, so never had Ubuntu 14 installed on it.

[Freek (freek-vandeursen)]

Based on the other bug report (https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1509723) I read the comment by katzke-ma and also tried 4.1.12-wily. So far my laptop is running many hours without any freeze at all .

[Peter Storm (stormp-w)]

I have the same problem on my Medion netbook. It has worked fine until I upgraded to 15.10.
I installed kernel 4.1.16 and I have had no problems with the kernel.
I have not had the same problem with my desktop PC.

[Žilvinas (zilvinasbdrs)]

I had exactly the same problems with my Acer ES1-711 laptop, and all is started when bios was upgraded from version 1.02 to 1.05 (Insydeh20). After much searching on forums (firstly i'm not suspected the bios has fault because on those days i tried many distros and was thinking problem is created by some package from downloaded updates, kernel or so...) finally decided to downgrade bios to a previous 1.02 version and problem is gone, at least now i can to properly shut down or restart...Recently the Xubuntu 15.10 kernel was upgraded to 4.2.0-27(from .0-25), will see how system is going now, if any problem - i'll post here a message, if all is ok - then problem created by bios, at least for me. p.s. "suggests shutdown/reboot issues can be worked around by blacklisting dw_dmac and dw_dmac_core. – bain Jan 13 at 17:11" - had to do this with EVERY distro of linux, if not - problem whit shutdown/restart persists(but not freezes). Cheers!

[Xwarman (xwarman)]

ApportVersion: 2.20.1-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: uwe 1742 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux 18
HibernationDevice: RESUME=UUID=8b1bf70d-3649-4e59-9152-0765cb1eb842
InstallationDate: Installed on 2016-09-28 (74 days ago)
InstallationMedia: Linux Mint 18 "Sarah" - Release amd64 20160628
MachineType: Acer Aspire ES1-711
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic root=UUID=a89c70a1-3925-415e-b0f0-8d64d8015fc6 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-21-generic N/A
 linux-backports-modules-4.4.0-21-generic N/A
 linux-firmware 1.157.5
Tags: sarah
Uname: Linux 4.4.0-21-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/07/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.05
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA70_BM
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd11/07/2014:svnAcer:pnAspireES1-711:pvrV1.05:rvnAcer:rnEA70_BM:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire ES1-711
dmi.product.version: V1.05
dmi.sys.vendor: Acer

[Xwarman (xwarman)]

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[Xwarman (xwarman)]

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[Xwarman (xwarman)]

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[Xwarman (xwarman)]

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[Xwarman (xwarman)]

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[Xwarman (xwarman)]

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[Xwarman (xwarman)]

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[Xwarman (xwarman)]

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[Xwarman (xwarman)]

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[Xwarman (xwarman)]

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[Xwarman (xwarman)]

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[Xwarman (xwarman)]

Excuse me, but I was not able to find a package apport bug accepts to report a new one.

[penalvch (penalvch)]

Xwarman, it will help immensely if you filed a new report with Ubuntu (not apport-collect) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

Ubuntu ISOs are available via http://releases.ubuntu.com/.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[penalvch (penalvch)]

Freek, to keep this relevant to upstream, one would want check for, and test the latest mainline kernel (now 4.9) as it is released.

Could you please advise?

[Xwarman (xwarman)]

penalvch, excuse me. I will do that in January, asap. I had some trouble with apport, therefore it was difficult to do so.

[Xwarman (xwarman)]

Hi Christopher. Excuse me. As you wrote, I added you to my new bugreport #1656819
Thanks again.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]