System hangs with kernel 3.19.0-31

[old_toby]

After installing kernel 3.19.0-31, the system freezes at login. I got following error during install, I don't know if that is the reason for the freeze.

sudo dpkg-reconfigure linux-headers-3.19.0-31 linux-headers-3.19.0-31-generic

Examining /etc/kernel/header_postinst.d.
run-parts: executing /etc/kernel/header_postinst.d/dkms 3.19.0-31-generic /boot/vmlinuz-3.19.0-31-generic
ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/i915-3.15-3.13-dkms.0.crash'
Error! Bad return status for module build on kernel: 3.19.0-31-generic (x86_64)
Consult /var/lib/dkms/i915-3.15-3.13/0.01/build/make.log for more information.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: linux-headers-3.19.0-31-generic 3.19.0-31.35
ProcVersionSignature: Ubuntu 3.19.0-30.34-generic 3.19.8-ckt6
Uname: Linux 3.19.0-30-generic x86_64
ApportVersion: 2.17.2-0ubuntu1.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: simon 2192 F.... pulseaudio
 /dev/snd/controlC1: simon 2192 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Oct 7 12:18:47 2015
HibernationDevice: RESUME=UUID=c929a208-30d1-4e36-9943-d68352b90a26
InstallationDate: Installed on 2014-07-28 (435 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Notebook W65_67SZ
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-30-generic root=UUID=da3171d0-cb60-47b3-8584-e10466a6c8a9 ro quiet splash acpi_osi=Linux acpi_backlight=vendor vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-30-generic N/A
 linux-backports-modules-3.19.0-30-generic N/A
 linux-firmware 1.143.4
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/26/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.03.05
dmi.board.asset.tag: Tag 12345
dmi.board.name: W65_67SZ
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.03.05:bd02/26/2014:svnNotebook:pnW65_67SZ:pvrNotApplicable:rvnNotebook:rnW65_67SZ:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.name: W65_67SZ
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

[Brad Figg (brad-figg)]

This change was made by a bot.

[Aurel Branzeanu (thunder-riscom)]

Seems like smth with usb driver, because the mouse is hanging completely, cursor disappearing and right before the kernel Oops in syslog there are 4 lines like:

kernel: [ 36.631326] usb 2-1.4: 3:1: cannot get freq at ep 0x82

ep 0x82 is present in all 4 lines.

[Gunnar Hjalmarsson (gunnarhj)]

My system (15.04 Unity) doesn't freeze completely, but it certainly behaves badly. For example: Takes ages to log in, and the sound can't be enabled.

This kernel version should apparently be replaced ASAP.

[weazuul (weazuul)]

I am getting a similar issue with Ubuntu 14.04 and kernel 3.19.0-31 on Lenovo T440p. The system freezes at login screen and can't be used after that only thing that can be done is a hard reset.

Works OK on the other hand with 3.19.0-30.

Linux weaz-K8 3.19.0-30-generic #34~14.04.1-Ubuntu SMP Fri Oct 2 22:09:39 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

[Jan Wester (j-vester)]

Had exactly the same problems as described here since this morning when kernel was updated to 3.19.0.31 via update-manager. My system is ubuntu 14.04 LTS. With the vivid kernel. Booting with the old kernel, 3.19.0.30, makes everything working again. But trying with 3.19.0.31 seems to totally hang everything after having logged in, unity doesnt display or actually i got it displayed one time but then i had no mouse and no control and ctrl alt f1 didnt work.
So I guess there is something terribly wrong with the -31 kernel.

[Luis Henriques (henrix)]

This may be (or may be not!) a duplicate of bug #1503655. The issue has been identified in several kernel versions, and a fix has been uploaded. In the meantime, I've a test kernel that can be used to confirm if this is *really* the same bug.

People running Trusty (3.13 kernel) can try: http://people.canonical.com/~henrix/lp1503655/t/amd64/
People running Vivid (3.19 kernel) can try: http://people.canonical.com/~henrix/lp1503655/v/amd64/

Thanks!

[Gunnar Hjalmarsson (gunnarhj)]

Hi Luis!

I can confirm that version 3.19.0-31.36 fixes the issue on my vivid 64bits install. (The observations mentioned in comment #4 was from a vivid 32bits install.)

I don't see any linux package in the trusty or vivid upload queues. Or does it work differently with the kernel?

[leif nyström (leif.nys)]

Had exactly the same problems as described here since this morning when kernel was updated to 3.19.0.31 via update-manager. My system is ubuntu 15.04. With the vivid kernel. Booting with the old kernel, 3.19.0.30, makes everything working again in my 14.04 LTS. /Leif N., Sweden

[ldierk (ldierk)]

The packages provided by henrix fix the problem on my Vivid system.

[Jan Wester (j-vester)]

The packages from henrix seems to fix it for me too!

[Luis Henriques (henrix)]

Thanks for testing. A new kernel should be in -proposed soon. Marking as duplicated of bug #1503655.

[Heineken (lars-heineken)]

The packages from henrix seems to fix it for me too, thanks a lot!

[eaglgenes101 (eaglgenes101)]

Same problem, but my crashing system's scapegoat was the wireless driver. Cue several hours of trying to figure out how to disable networking on my system before I just decided to go back a kernel version, and tada, it worked again.

[Mafagafo (Luppi) (lupercio)]

Thanks henrix... up and running on my Vivid (Dell Inspiron 5437)

[Frédéric Besnard (fbe314)]

same problem for me, on my vivid system. The henrix's patch fixed it. Thanx.

[AFlavioCostaFreire (costafreire-stamera)]

I had the same problem and I solved it removing older kernels. For the safety keep at least two kernels, it's enough to the system.