Unity control center cannot detect Wacom CTH-661 tablet

[Adam]

Since the .3 release of Ubuntu 14.04 LTS unity control center can't see the Wacom Bamboo Fun tablet (CTH-661). The tablet works, both xsetwacom and lsusb detects it and allows to change settings.

This problem occurs only in this release , tablet worked perfectly in 14.04.2 and 15.04. My guess is it may be also connected to unity-settings-daemon, but its only a guess because i have no idea of how to check this.

release/package info:
Ubuntu 14.04.3 LTS

unity-control-center:
 14.04.3+14.04.20140922-0ubuntu1.1

unity-settings-daemon:
  14.04.0+14.04.20150825-0ubuntu2

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: unity-control-center 14.04.3+14.04.20140922-0ubuntu1.1
ProcVersionSignature: Ubuntu 3.19.0-29.31~14.04.1-generic 3.19.8-ckt6
Uname: Linux 3.19.0-29-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.13
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Sep 22 23:26:21 2015
InstallationDate: Installed on 2015-09-20 (2 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
SourcePackage: unity-control-center
UpgradeStatus: No upgrade log present (probably fresh install)
usr_lib_unity-control-center:
 deja-dup 30.0-0ubuntu4
 gnome-control-center 1:3.6.3-0ubuntu56.1

[Sebastien Bacher (seb128)]

Thank you for your bug report. Unity-settings-daemon/control-center didn't change much, could you try booting an older kernel to see if that makes it work?

[Adam (adam-perlinski)]

Pardon me , but isn't the kernel backported from 15.04 in 14.04.3? Tablet works alright , it's just that the control center cant detect it. And I moved to 15.04 so I can't do that, but I don't seem to understand why, since the Wacom drivers works, sorry.

[Adam (adam-perlinski)]

On an update , downgrading the kernel to 3.13.0-63-generic fixed it. Thanks.

[Launchpad Janitor (janitor)]

[Expired for unity-control-center (Ubuntu) because there has been no activity for 60 days.]

[Clara Ferreira (claraferreira6)]

Unsure if this was fixed before, but I am having the same problem in Ubuntu 14.04.4, both in kernels 4.2.0-27.32-generic and 4.2.0-30.35-generic, with two different Wacom tablets (Volito2 4x5 and Bamboo). Xsetwacom and lsusb do detect the tablet, as well as GIMP, just not the control center.

[Mike (goditsa8)]

Same problem.
Tablet: Wacom Bamboo Fun CTE-450
OS: Ubuntu 14.04.1 x86_64
Kernel: 3.19.0-56-generic

[Vaclav Cermak (disnel)]

I have this problem with kernel 3.19.0-56-generic. And I cannot downgrade, because of another bug with nvidia drivers (my machine does not boot with older kernels).

[Simone (tigerjack89)]

Same problem with Ubuntu 14.04.4 and kernel 3.13.0-83-generic

[GetOperational (getoperational)]

Issue appears to still exist in 16.04
Wacom Intuos Photo small (CTH490PK)

(lshw command shows the device is detected)
description: Human interface device
product: Intuos PTS
vendor: Wacom Co.,Ltd.
physical id: 5
bus info: usb@2:1.5
version: 1.00
capabilities: usb-2.00
configuration: driver=usbhid maxpower=498mA speed=12Mbit/s

(as does xsetwacom --list devices)
Wacom Intuos PT S 2 Pen stylus id: 9 type: STYLUS
Wacom Intuos PT S 2 Pad pad id: 10 type: PAD
Wacom Intuos PT S 2 Finger touch id: 11 type: TOUCH

however the "wacom tablet" configuration utility says "no tablet detected"

running Xenial 16.04 beta
xserver-xorg-input-wacom - 1:0.32.0-0ubuntu3
libwacom2 - 0.18-1
linux-image-4.4.0-17-generic - 4.4.0-17.33

[Enrico (enrik-lui)]

unity-control-center wacom not detect cth-470
the app does not detect but it works here is what I note

lsusb | grep wacom
Bus 006 Device 006: ID 056a:00de Wacom Co., Ltd CTH-470 [Bamboo Fun Pen & Touch]

xinput list
 Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Trust Trust Wireless Mouse id=9 [slave pointer (2)]
⎜ ↳ Microsoft Microsoft® Nano Transceiver v2.0 id=11 [slave pointer (2)]
⎜ ↳ Microsoft Microsoft® Nano Transceiver v2.0 id=12 [slave pointer (2)]
⎜ ↳ Logitech N305/B505 id=14 [slave pointer (2)]
⎜ ↳ Wacom Bamboo 16FG 4x5 Pen stylus id=15 [slave pointer (2)]
⎜ ↳ Wacom Bamboo 16FG 4x5 Finger id=16 [slave pointer (2)]
⎜ ↳ Wacom Bamboo 16FG 4x5 Pad pad id=17 [slave pointer (2)]
⎜ ↳ Wacom Bamboo 16FG 4x5 Pen eraser id=20 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Power Button id=7 [slave keyboard (3)]
    ↳ Trust Trust Wireless Mouse id=8 [slave keyboard (3)]
    ↳ Microsoft Microsoft® Nano Transceiver v2.0 id=10 [slave keyboard (3)]
    ↳ Trust Webcam id=13 [slave keyboard (3)]
    ↳ Eee PC WMI hotkeys id=18 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=19 [slave keyboard (3)]

lsmod | grep wacom
wacom 81920 0
hid 110592 5 wacom,hid_generic,usbhid,hid_logitech_dj,hid_logitech_hidpp

[Török Ádám (adamt1988)]

Also affects me, all working except the GUI settings cause 'no tablet detected'..

Ubuntu 16.04
Kernel: 4.4.0-28

[Franko Burolo (fburolo)]

This is still an issue in 16.10 with Linux 4.8.0-32-generic.

[Borut (bobalazek124)]

Can confirm that this is still an issue with:
Ubuntu: 16.04
Kernel: 4.4.0-62-generic
Tablet: Wacom Intuos PT S 2

The tablet itself is working, it just doesn't show up in the Wacom Tablet settings: No tablet detected

[Bruno (brunofporto)]

Yes, still an issue with the Ubuntu's native wacom support.

Em sex, 10 de fev de 2017 às 11:45, Borut <email address hidden> escreveu:

> Can confirm that this is still an issue with:
> Ubuntu: 16.04
> Kernel: 4.4.0-62-generic
> Tablet: Wacom Intuos PT S 2
>
> The tablet itself is working, it just doesn't show up in the Wacom
> Tablet settings: No tablet detected
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1498664
>
> Title:
> Unity control center cannot detect Wacom CTH-661 tablet
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> Since the .3 release of Ubuntu 14.04 LTS unity control center can't
> see the Wacom Bamboo Fun tablet (CTH-661). The tablet works, both
> xsetwacom and lsusb detects it and allows to change settings.
>
> This problem occurs only in this release , tablet worked perfectly in
> 14.04.2 and 15.04. My guess is it may be also connected to unity-
> settings-daemon, but its only a guess because i have no idea of how to
> check this.
>
> release/package info:
> Ubuntu 14.04.3 LTS
>
> unity-control-center:
> 14.04.3+14.04.20140922-0ubuntu1.1
>
> unity-settings-daemon:
> 14.04.0+14.04.20150825-0ubuntu2
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: unity-control-center 14.04.3+14.04.20140922-0ubuntu1.1
> ProcVersionSignature: Ubuntu 3.19.0-29.31~14.04.1-generic 3.19.8-ckt6
> Uname: Linux 3.19.0-29-generic x86_64
> NonfreeKernelModules: nvidia
> ApportVersion: 2.14.1-0ubuntu3.13
> Architecture: amd64
> CurrentDesktop: Unity
> Date: Tue Sep 22 23:26:21 2015
> InstallationDate: Installed on 2015-09-20 (2 days ago)
> InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
> SourcePackage: unity-control-center
> UpgradeStatus: No upgrade log present (probably fresh install)
> usr_lib_unity-control-center:
> deja-dup 30.0-0ubuntu4
> gnome-control-center 1:3.6.3-0ubuntu56.1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1498664/+subscriptions
>

[Ajlan Altug (noc2art)]

It's now version 17.10 and the priority on this is set to "Low"? Is this some kind of a joke? Sorry for being a 3D artist wanting to use ubuntu but can't because tablet recognition bug is of low priority... Christ...

[Gnuton (antonio-aloisio)]

Hi there,
I got an intuos comics and I noticed the same. No detected by the unity control center, but working. So it's not a kernel issue, but just a UI one.

I have browsed the source of unity-control-center and in gsd-wacom-device.c it makes use of libwacom.
XSetWacom is not using that library.
So my bold guess is.. is this library able to detect our wacom devices?
I do not have a wacom tablet right now and I cannot test it.. but please run

apt-get install libwacom-bin
/usr/bin/libwacom-list-local-devices

to check if your device is listed.
If not the problem is about adding it to the list of devices supported by libwacom:
https://sourceforge.net/p/linuxwacom/libwacom/ci/c07d3428180ed6b09d1a10893132b78bacd0a998/tree/data/

[Phsyron (phsyron)]

How is basic device support "low" priority? how is the official work-around to revert to a 3-year-old kernel version? either you want to support wacom tablets, at which point this is *high* priority, or you don't, at which point having "Wacom Tablet" as a first-level option under system settings is probably not a great idea, considering it has *literaly* no functionality.

[Yurij (itshi32)]

I have the same problem with a different wacom product. in my case /usr/bin/libwacom-list-local-devices show the output
[Device]
Name=Wacom Serial Tablet WACf004
DeviceMatch=serial:0000:0000;
Class=ISDV4
Width=0
Height=0
IntegratedIn=Display;System;
Styli=0xfffff;0xffffe;

[Features]
Reversible=false
Stylus=true
Ring=false
Ring2=false
Touch=false
TouchSwitch=false
StatusLEDs=
NumStrips=0
Buttons=0

but all the rest of question is the same a have no output on xsetwacom --list devices. ubuntu doesnot recognize my device one by wacom

[en (b21enu)]

The output for my tablet is:
libwacom-list-local-devices
[Device]
Name=Wacom Serial Tablet WACf004
DeviceMatch=serial:0000:0000;
Class=ISDV4
Width=0
Height=0
IntegratedIn=Display;System;
Styli=0xfffff;0xffffe;

[Features]
Reversible=false
Stylus=true
Ring=false
Ring2=false
Touch=false
TouchSwitch=false
StatusLEDs=
NumStrips=0
Buttons=0

[Fabiola (aloibaf)]

Same here:

Ubuntu: 18.04
Kernel: 4.15.0-43-generic
Tablet: Wacom Bamboo Fun CTE-650

The tablet itself is working, it just doesn't show up in the Wacom Tablet settings: No tablet detected

[e-fernbach (e-fernbach)]

Ubuntu 18.04.3 Kernel: 5.4.0-42-generic
Wacom Intuos BT S
The tablet is working after boot, not detected in Wacom Tablet settings
after hotplug the device is no longer working and also not detected in Wacom Tablet settings
after reboot the tablet works but is not detected in Wacom Tablet settings