[Packard Bell EasyNote ENTF71BM] System will hang on reboot / poweroff

[xrayA4T]

Seems similar to https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1341925 and https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1346269

System will hang at dw_dmac INTL9C60:00: invalid resource

Adding the following to /etc/modprobe.d/blacklist.conf bypasses the issue and the laptop works without issue:
blacklist dw_dmac
blacklist dw_dmac_core

Version: Ubuntu 3.19.0-15.15-generic 3.19.3
---
ApportVersion: 2.17.2-0ubuntu1.4
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: raymond 1260 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.04
HibernationDevice: RESUME=UUID=2667ec3f-f912-4748-b8db-d269dde5151a
InstallationDate: Installed on 2015-08-29 (18 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release i386 (20150422)
JournalErrors: Error: command ['journalctl', '-b', '--priority', 'warning'] failed with exit code 1: No journal files were found.
MachineType: Packard Bell Easynote ENTF71BM
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-15-generic root=UUID=19cc8c05-57a0-461e-9f97-62e1718494d7 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-15-generic N/A
 linux-backports-modules-3.19.0-15-generic N/A
 linux-firmware 1.143.3
Tags: vivid
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
Uname: Linux 3.19.0-15-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

WifiSyslog:

_MarkForUpload: True
dmi.bios.date: 05/09/2014
dmi.bios.vendor: Packard Bell
dmi.bios.version: V1.03
dmi.board.name: Easynote ENTF71BM
dmi.board.vendor: Packard Bell
dmi.board.version: V1.03
dmi.chassis.type: 10
dmi.chassis.vendor: Packard Bell
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPackardBell:bvrV1.03:bd05/09/2014:svnPackardBell:pnEasynoteENTF71BM:pvrV1.03:rvnPackardBell:rnEasynoteENTF71BM:rvrV1.03:cvnPackardBell:ct10:cvrChassisVersion:
dmi.product.name: Easynote ENTF71BM
dmi.product.version: V1.03
dmi.sys.vendor: Packard Bell

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1491424

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.2 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2-unstable/

[xrayA4T (xraya4t)]

No, new install. Same happens on previous versions of Ubuntu

On Wed, 02 Sep 2015, 17:15 Joseph Salisbury <email address hidden>
wrote:

> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.2 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2-unstable/
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1491424
>
> Title:
> [Packard Bell EasyNote ENTF71BM] System will hang on reboot / poweroff
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> Seems similar to
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1341925 and
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1346269
>
> System will hang at dw_dmac INTL9C60:00: invalid resource
>
> Adding the following to /etc/modprobe.d/blacklist.conf bypasses the
> issue and the laptop works without issue:
> blacklist dw_dmac
> blacklist dw_dmac_core
>
> Version: Ubuntu 3.19.0-15.15-generic 3.19.3
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1491424/+subscriptions
>

[penalvch (penalvch)]

xrayA4T, please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1491424
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[xrayA4T (xraya4t)]

apport information

[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[xrayA4T (xraya4t)]

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[penalvch (penalvch)]

xrayA4T, could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]