consistent kernel panic with 3.13.0-62-generic and other errors - fails to boot

[Andrew]

Consistent kernel panic with 3.13.0-62-generic and other errors. I tried to report it on the dell support forum and included pictures:
http://en.community.dell.com/support-forums/software-os/f/3525/t/19648359

Here are the various errors i have seen:
BUG: soft lockup - CPU2 stuck for 23s! [swapper/0:1]

fixing recursive fault but reboot is needed!

perf samples too long, lowering kernel.perf_event_max_sample rate to

Kernel panic - not syncing: Attempted to kill init! exitcode=0x00000009

---
ApportVersion: 2.14.1-0ubuntu3.12
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: andrew 1958 F.... pulseaudio
CurrentDesktop: Unity
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-trusty-amd64-20140620-0
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=3900a3b9-968f-4512-9dca-9298d1d08642
InstallationDate: Installed on 2015-08-12 (19 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20140620-04:25
MachineType: Dell Inc. Inspiron 3451
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-38-generic.efi.signed root=UUID=9bdc3568-3cad-4863-9774-f7dfe98b7b7d ro quiet splash radeon.modeset=0 nouveau.modeset=0 video.use_native_backlight=1
ProcVersionSignature: Ubuntu 3.13.0-38.65somerville1-generic 3.13.11.9
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-38-generic N/A
 linux-backports-modules-3.13.0-38-generic N/A
 linux-firmware 1.127.15
StagingDrivers: rts5139
Tags: trusty staging
Uname: Linux 3.13.0-38-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/05/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.name: 0H4MK6
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3451:pvrA00:rvnDellInc.:rn0H4MK6:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3451
dmi.product.version: A00
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1490846

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Do the panics stop happening if you boot the prior kernel version?

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream stable kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.13 stable kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13.11-ckt25-trusty/

[Andrew (keen101)]

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[Andrew (keen101)]

Do the panics stop happening if you boot the prior kernel version?

YES. The old kernel seems to boot fine. The new kernel kernel panics with a flashing caps lock led almost every time.

andrew@andrew-Inspiron-3451:~$ apport-collect 1490846
dpkg-query: no packages found matching linux

Would it be possible for you to test the latest upstream stable kernel?

I will try if i can figure out how.

[Michael Steffens (michael-steffens-b)]

I am observing exactly the same failure on a HP 8530w. Kernel panic messages are the same as those on on the screen shots referred to in the original report.

These failures are intermittent. With 3.13.0-62 they inhibit the boot about 80% of the time. With 3.13.0-61 they also occurred, but less frequently. Release 3.13.0-58 was the last one booting reliably for me.

[Andrew (keen101)]

cat /proc/version
Linux version 3.19.0-28-generic (buildd@lgw01-21) (gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1) ) #30~14.04.1-Ubuntu SMP Tue Sep 1 09:32:55 UTC 2015

I was able to get the latest kernel 3.19.0-28-generic and it seems to be working fine. Not sure if it was the problem, but unsupported updates was checked by default from the manufacturer (DELL) which seems odd. I unchecked that and checked pre-supported updates and used the following commands to upgrade to the latest kernel:

sudo apt-get install --install-recommends linux-generic-lts-vivid xserver-xorg-core-lts-vivid xserver-xorg-lts-vivid xserver-xorg-video-all-lts-vivid xserver-xorg-input-all-lts-vivid libwayland-egl1-mesa-lts-vivid

[penalvch (penalvch)]

Andrew, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1490846/comments/40 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.