[Dell OptiPlex 3030] No display after rotation

Bug #1480219 reported by Po-Hsu Lin
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
Won't Fix
Medium
Po-Hsu Lin
linux (Ubuntu)
Won't Fix
Medium
Po-Hsu Lin

Bug Description

CID: 201401-14498 Dell OptiPlex 3030

The screen will goes black after rotate to any orientation.

ubuntu@201401-14498:~$ lspci -nn | grep '\[03'
00:02.0 VGA compatible controller [0300]: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [8086:0412] (rev 06)
01:00.0 Display controller [0380]: Advanced Micro Devices, Inc. [AMD/ATI] Jet XT [Radeon R5 M240] [1002:6664]

Steps:
1. Install 14.04.2 + update (3.16.0-45) + proprietary AMD video driver
2. Rotate the display in System Settings

Expected result:
* It should be fine with any orientation.

Actual result:
* No display after rotation, switch to VT and switch back does not help.

Error message could be found in dmesg output:
[ 50.472710] [drm:intel_uncore_check_errors] *ERROR* Unclaimed register before interrupt
[ 82.746407] [drm:intel_uncore_check_errors] *ERROR* Unclaimed register before interrupt

Also the Xorg log
[ 315.336] (II) AIGLX: Suspending AIGLX clients for VT switch
[ 315.337] (II) fglrx(0): Backup framebuffer data.
[ 315.404] (II) fglrx(0): Backup complete.
[ 315.404] (EE) fglrx(0): XMM: Fail to unregister UVDFWVIRQ! (EE) fglrx(0):

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-45-generic 3.16.0-45.60~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-45.60~14.04.1-generic 3.16.7-ckt14
Uname: Linux 3.16.0-45-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Jul 31 05:33:29 2015
InstallationDate: Installed on 2015-07-31 (0 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1572 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=bc451fa5-0e74-4fc8-8e17-2a5c47866983
InstallationDate: Installed on 2015-07-31 (0 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Dell Inc. OptiPlex 3030 AIO
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-45-generic root=UUID=37e2ded9-0ccd-405e-a658-b5cce13f830e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-45.60~14.04.1-generic 3.16.7-ckt14
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-45-generic N/A
 linux-backports-modules-3.16.0-45-generic N/A
 linux-firmware 1.127.14
Tags: trusty
Uname: Linux 3.16.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/21/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd01/21/2014:svnDellInc.:pnOptiPlex3030AIO:pvr01:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:
dmi.product.name: OptiPlex 3030 AIO
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :
affects: linux-lts-utopic (Ubuntu) → linux (Ubuntu)
tags: added: apport-collected
description: updated
Revision history for this message
Po-Hsu Lin (cypressyew) wrote : AlsaInfo.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : BootDmesg.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : IwConfig.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : Lspci.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : Lsusb.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : ProcEnviron.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : ProcModules.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : PulseList.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : RfKill.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : UdevDb.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : UdevLog.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : WifiSyslog.txt

apport information

affects: linux (Ubuntu) → linux-lts-utopic (Ubuntu)
Changed in linux-lts-utopic (Ubuntu):
status: New → Confirmed
Keng-Yu Lin (lexical)
Changed in linux-lts-utopic (Ubuntu):
assignee: Keng-Yu Lin (lexical) → Po-Hsu Lin (cypressyew)
Changed in hwe-next:
assignee: nobody → Po-Hsu Lin (cypressyew)
status: New → Confirmed
importance: Undecided → Medium
Revision history for this message
penalvch (penalvch) wrote :

Po-Hsu Lin, as per http://www.dell.com/support/home/us/en/19/product-support/product/optiplex-3030-aio/drivers/advanced an update to your computer's buggy and outdated BIOS is available (A06). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

tags: added: bios-outdated-a06
affects: linux-lts-utopic (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Changed in hwe-next:
status: Confirmed → Won't Fix
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Trusty EOL.

Changed in linux (Ubuntu):
status: Incomplete → Won't Fix
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.