package linux-image-3.13.0-57-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Tony Bennett]

Just trying to do an update... hung for 30 minutes...

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-57-generic (not installed)
ProcVersionSignature: Ubuntu 3.13.0-53.89-generic 3.13.11-ckt19
Uname: Linux 3.13.0-53-generic i686
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: braylon 1878 F.... pulseaudio
 /dev/snd/controlC0: braylon 1878 F.... pulseaudio
Date: Fri Jul 17 00:04:16 2015
DpkgHistoryLog:

DpkgTerminalLog:

ErrorMessage: subprocess new pre-installation script returned error exit status 128
HibernationDevice: RESUME=UUID=2b42accb-aee2-4bb5-bbc0-7720efcab21a
InstallationDate: Installed on 2013-10-13 (642 days ago)
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release i386 (20130213)
Lsusb:
 Bus 002 Device 002: ID 058f:b002 Alcor Micro Corp.
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Acer Aspire 5552
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-53-generic root=UUID=e5f01ca1-d00e-4a04-a1a4-3c239b40daec ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1.2
SourcePackage: linux
Title: package linux-image-3.13.0-57-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: Upgraded to trusty on 2014-08-02 (348 days ago)
dmi.bios.date: 04/25/2011
dmi.bios.vendor: Acer
dmi.bios.version: V2.13
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: JE51_DN
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.13
dmi.modalias: dmi:bvnAcer:bvrV2.13:bd04/25/2011:svnAcer:pnAspire5552:pvrV2.13:rvnAcer:rnJE51_DN:rvrBaseBoardVersion:cvnAcer:ct10:cvrV2.13:
dmi.product.name: Aspire 5552
dmi.product.version: V2.13
dmi.sys.vendor: Acer

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]