Graphics freakout upon logout on Intel 5500 (Broadwell GT2)

Bug #1472070 reported by Daniel Convissor
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Incomplete
Medium
Unassigned

Bug Description

Got a new Lenovo x250 with HD Graphics 5500 (Broadwell GT2). Installed 15.04 ISO downloaded about a week ago. On a default install (which uses Unity, I imagine) had a situation on several occasions when logging out of an account or shutting down the computer, the graphics go berserk. The display rapidly cycles from right to left, like an old TV that's out of alignment.

Version Signature: Ubuntu 3.19.0-21.21-generic 3.19.8
---
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: droot 2013 F.... pulseaudio
 /dev/snd/controlC0: droot 2013 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=2d7b3c38-96fb-4dee-a900-2af302edc0a1
InstallationDate: Installed on 2015-07-05 (2 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: LENOVO 20CMCTO1WW
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-21-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-21.21-generic 3.19.8
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-21-generic N/A
 linux-backports-modules-3.19.0-21-generic N/A
 linux-firmware 1.143.1
Tags: vivid
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
Uname: Linux 3.19.0-21-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/06/2015
dmi.bios.vendor: LENOVO
dmi.bios.version: N10ET33W (1.12 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20CMCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50512 STD
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN10ET33W(1.12):bd04/06/2015:svnLENOVO:pn20CMCTO1WW:pvrThinkPadX250:rvnLENOVO:rn20CMCTO1WW:rvrSDK0E50512STD:cvnLENOVO:ct10:cvrNone:
dmi.product.name: 20CMCTO1WW
dmi.product.version: ThinkPad X250
dmi.sys.vendor: LENOVO

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1472070

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Daniel Convissor (convissor) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected vivid
description: updated
Revision history for this message
Daniel Convissor (convissor) wrote : CRDA.txt

apport information

Revision history for this message
Daniel Convissor (convissor) wrote : CurrentDmesg.txt

apport information

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Daniel Convissor (convissor) wrote : IwConfig.txt

apport information

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Daniel Convissor (convissor) wrote : JournalErrors.txt

apport information

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Daniel Convissor (convissor) wrote : Lspci.txt

apport information

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Daniel Convissor (convissor) wrote : Lsusb.txt

apport information

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Daniel Convissor (convissor) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Daniel Convissor (convissor) wrote : ProcEnviron.txt

apport information

Revision history for this message
Daniel Convissor (convissor) wrote : ProcInterrupts.txt

apport information

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Daniel Convissor (convissor) wrote : ProcModules.txt

apport information

Revision history for this message
Daniel Convissor (convissor) wrote : PulseList.txt

apport information

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Daniel Convissor (convissor) wrote : RfKill.txt

apport information

Revision history for this message
Daniel Convissor (convissor) wrote : UdevDb.txt

apport information

Revision history for this message
Daniel Convissor (convissor) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
tags: added: bios-outdated-1.15
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Daniel Convissor (convissor) wrote :

Cool, a new BIOS. Looked for one when I first got the machine. 1.15 came out subsequently. Installed the new BIOS with the help of geteltorito. Here's the output you asked for. Thanks Christopher.

N10ET36W (1.15 )
06/19/2015

The problem persists.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Daniel Convissor, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/Kernel/MainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

tags: added: latest-bios-1.15
removed: bios-outdated-1.15
Changed in linux (Ubuntu):
importance: Low → Medium
status: Confirmed → Incomplete
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