[Asus X302LJ] touchpad not detected

[Gábor Hamar]

Hi,

I've installed Ubuntu 15.4 on an Asus X302LJ laptop it everything is working fine except that the touch pad is not recognized. Unfortunately I was not able to obtain the model of the touch pad, but I'm going to attach the following files:

dmesg > ~/dmesg
cat /proc/bus/input/devices > ~/devices
/var/log/Xorg.0.log
sudo lshw > ~/lshw

I have already tried a couple of things to solve the problem, but none of the following helped:
1. Installed http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.1-rc2-vivid/
2. Tried to add kernel parameter psmouse.proto=bare

Thanks,
Gabor

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: linux-image-3.19.0-21-generic 3.19.0-21.21
ProcVersionSignature: Ubuntu 3.19.0-21.21-generic 3.19.8
Uname: Linux 3.19.0-21-generic x86_64
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: gabor 1538 F.... pulseaudio
 /dev/snd/controlC0: gabor 1538 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Jun 24 20:24:18 2015
HibernationDevice: RESUME=UUID=1b0d7c9a-42ca-4204-8690-2c27a2a038f4
InstallationDate: Installed on 2015-06-23 (1 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 005: ID 13d3:3423 IMC Networks
 Bus 001 Device 003: ID 0bda:57b5 Realtek Semiconductor Corp.
 Bus 001 Device 002: ID 0458:0152 KYE Systems Corp. (Mouse Systems)
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X302LJ
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-21-generic.efi.signed root=UUID=e5dccb29-072d-46b7-b53d-38da0f158b0f ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-21-generic N/A
 linux-backports-modules-3.19.0-21-generic N/A
 linux-firmware 1.143.1
SourcePackage: linux
UdevLog: Error: [Errno 2] Nincs ilyen fájl vagy könyvtár: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/09/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X302LJ.201
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X302LJ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX302LJ.201:bd02/09/2015:svnASUSTeKCOMPUTERINC.:pnX302LJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX302LJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X302LJ
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.1 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.1-unstable/

[Brad Figg (brad-figg)]

This change was made by a bot.

[Gábor Hamar (gahamar)]

Hi Joseph,

I've tested both with v4.1-rc2-vivid and v4.1-unstable but the bug still exits.

Thanks,
Gabor

[Gábor Hamar (gahamar)]

Hi Christopher,

Thanks for your reply. I've updated the BIOS version to the newest one, according to the command that you have provided, it was successful.

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
X302LJ.203
04/20/2015

Unfortunately it seems that it haven't changed anything. The touchpad is still not detected and can't see any relevant changes in the output of lshw or dmesg.

Thanks,
Gabor

[penalvch (penalvch)]

Gábor Hamar, the issue you are reporting is an upstream one. Could you please report this problem to the appropriate mailing list (linux-input) by following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked via http://vger.kernel.org/vger-lists.html . It can take a day for the new e-mail to show up in the respective archive.

Thank you for your understanding.